9 weeks of account verification with no progress.
On March 17th 2024 we undertook the monumental process of updating our legal entity on our seller account. We've been selling for 7 years and knew this would be a difficult, painful, and of course unnecessarily extremely frustrating process. But still, my very low expectations were not low enough for Amazon's email only and uncontactable account verification team. I thought maybe we could achieve this switch in two months.
Our issue is we've now been asked three times for the same document to be uploaded, except we've uploaded exactly what was requested, everytime. This most recent document request has been an entire month of Amazon requesting a photocopied annual return with proof of submission and shareholder information for our Hong Kong LTD company. This is exactly what has been provided. Also noting, before this it was 3 weeks before we first heard back in order to even start the process, outside of the "up to 10 working days".
We have an "Account manager" which of course can "escalate" issues, which rarely does anything at all. Seller Support will thankfully immediately tell us that there's nothing they can do instead of pretending they will or can do something. Case references: 9667655622, 9666838212
Requesting a human being to look into this and push through this document beyond the robots or AI that is running account verification. Ideally looking for someone who also takes accountability for this process which results in us actually transferring our legal entity within an acceptable time frame. But again, I can't and don't expect much, so I'd be happy if we can get past this step and we can spend another 3 months of infuriating one document request at a time every 2-3 weeks apart in order to actually make this change that we need to make as a result of restructuring.
9 weeks of account verification with no progress.
On March 17th 2024 we undertook the monumental process of updating our legal entity on our seller account. We've been selling for 7 years and knew this would be a difficult, painful, and of course unnecessarily extremely frustrating process. But still, my very low expectations were not low enough for Amazon's email only and uncontactable account verification team. I thought maybe we could achieve this switch in two months.
Our issue is we've now been asked three times for the same document to be uploaded, except we've uploaded exactly what was requested, everytime. This most recent document request has been an entire month of Amazon requesting a photocopied annual return with proof of submission and shareholder information for our Hong Kong LTD company. This is exactly what has been provided. Also noting, before this it was 3 weeks before we first heard back in order to even start the process, outside of the "up to 10 working days".
We have an "Account manager" which of course can "escalate" issues, which rarely does anything at all. Seller Support will thankfully immediately tell us that there's nothing they can do instead of pretending they will or can do something. Case references: 9667655622, 9666838212
Requesting a human being to look into this and push through this document beyond the robots or AI that is running account verification. Ideally looking for someone who also takes accountability for this process which results in us actually transferring our legal entity within an acceptable time frame. But again, I can't and don't expect much, so I'd be happy if we can get past this step and we can spend another 3 months of infuriating one document request at a time every 2-3 weeks apart in order to actually make this change that we need to make as a result of restructuring.
0 replies
Abella_AMZ
Hello @Seller_kMDQAJamQybll,
I’m Abella from Amazon, here to assist you.
Our team flags the accounts where the verification of your identity is required by law for the use of a payment account.
As per European Regulations and Laws, verifying your identity is required to allow you to use our payment service. You may need to provide us with certain information and/or documents in order to facilitate these checks.
Certainly, could you please share the latest performance notification received from the team? This will enable us to analyze the request and provide assistance accordingly.
If you require any additional assistance, please feel free to post here. We or any of the sellers on the forum will be happy to help you.
Regards,
Abella.
