Buy Shipping. (DHL)
I created a shipping label using Amazon Buy Shipping.
I received a call from DHL, today.
The product cannot be delivered because the address and other data are not registered with DHL.
Is there anyone else experiencing something similar?
Is the error caused by me or by Amazon?
Buy Shipping. (DHL)
I created a shipping label using Amazon Buy Shipping.
I received a call from DHL, today.
The product cannot be delivered because the address and other data are not registered with DHL.
Is there anyone else experiencing something similar?
Is the error caused by me or by Amazon?
17 replies
KJ_Amazon
Hello @Seller_cmGjhrDYsFOME. Was the issue raised by DHL with your address or with the buyer's address?
Did you open a support case to flag the issue?
Seller_0xdtD36hDLHBC
I've had two packages actually RETURNED to be for the same reason!!
DHL has not clue why. @KJ_AmazonI'm opening a case now.
Seller_0xdtD36hDLHBC
Yes, Me!
If anyone else is seeing this issue, call DHL billing at 800-722-0081
Give them your waybill numbers and ensure that they have it associated with the billing otherwise, your package will be returned.
KJ_Amazon
Hello @Seller_cmGjhrDYsFOME and @Seller_0xdtD36hDLHBC.
I am sharing this information with our partner team.
If you can let me know the Case ID that has order/tracking details, that would help them look into the issue.
I included the Case ID and the DHL letters you shared earlier.
Seller_DltguSGUlefeQ
I have 3 International orders through DHL that are having the same issues. The label generated through the Amazon shipping system but there is no information connected to the barcodes. The 3 orders were returned us but we were never notified of this. We unhappily found the orders at our PO Box.
