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Seller_HU09FGdJ07Hys

Estimated Delivery Date

Last week I have discovered that my estimated delivery date has become one week longer, that is doubled!

I have already opened a case twice, hoping to get a solution.

I have also discovered that last January, on the forum, there was a debate, because several sellers had the same issue.

However at that time, the possible cause was the Royal Mail strike, while now, it must be another reason.

Any idea, or solution?

Thank you for your kind attention.

Guy

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Seller_HU09FGdJ07Hys

Estimated Delivery Date

Last week I have discovered that my estimated delivery date has become one week longer, that is doubled!

I have already opened a case twice, hoping to get a solution.

I have also discovered that last January, on the forum, there was a debate, because several sellers had the same issue.

However at that time, the possible cause was the Royal Mail strike, while now, it must be another reason.

Any idea, or solution?

Thank you for your kind attention.

Guy

00
161 views
5 replies
Reply
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Seller_ZJhFeE3tNKzfh
In reply to: Seller_HU09FGdJ07Hys's post

DO you have SSA Shipping Setting Automation switched on?

00
user profile
Seller_27f7kcXqPzRh0
In reply to: Seller_HU09FGdJ07Hys's post

I have had this issue constantly for the past year or so. I have found it is worse if I turn off the SSA turned off.

It seems to go up and down, I find I get a surge in sales and check the listings to find Amazon have decided that I can now deliver more quickly for some reason.

The ETA does depend on your location and that of the customer. The system somehow manages to work out, across all sellers as far as I know, whether areas have been getting more delays recently. If they deem your area as a slow area and that of the customer then I suppose they put the ETA up really high.

I find it frustrating though as although they up the front end ETA they keep our targets the same. So if I am sending something today (Mon) it shows on my admin that it should be delivered by Wednesday, but on the listing it will say the following Wednesday. So then if the delivery isn't made within 2 days they start sending out the messages urging customers to claim a refund, even though the customer had not been expecting it for another week anyway.

As you have, I tried reaching out to CS and just get the same copy paste responses.

00
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Seller_HU09FGdJ07Hys

Estimated Delivery Date

Last week I have discovered that my estimated delivery date has become one week longer, that is doubled!

I have already opened a case twice, hoping to get a solution.

I have also discovered that last January, on the forum, there was a debate, because several sellers had the same issue.

However at that time, the possible cause was the Royal Mail strike, while now, it must be another reason.

Any idea, or solution?

Thank you for your kind attention.

Guy

161 views
5 replies
00
Reply
user profile
Seller_HU09FGdJ07Hys

Estimated Delivery Date

Last week I have discovered that my estimated delivery date has become one week longer, that is doubled!

I have already opened a case twice, hoping to get a solution.

I have also discovered that last January, on the forum, there was a debate, because several sellers had the same issue.

However at that time, the possible cause was the Royal Mail strike, while now, it must be another reason.

Any idea, or solution?

Thank you for your kind attention.

Guy

00
161 views
5 replies
Reply
user profile

Estimated Delivery Date

by Seller_HU09FGdJ07Hys

Last week I have discovered that my estimated delivery date has become one week longer, that is doubled!

I have already opened a case twice, hoping to get a solution.

I have also discovered that last January, on the forum, there was a debate, because several sellers had the same issue.

However at that time, the possible cause was the Royal Mail strike, while now, it must be another reason.

Any idea, or solution?

Thank you for your kind attention.

Guy

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Seller_ZJhFeE3tNKzfh
In reply to: Seller_HU09FGdJ07Hys's post

DO you have SSA Shipping Setting Automation switched on?

00
user profile
Seller_27f7kcXqPzRh0
In reply to: Seller_HU09FGdJ07Hys's post

I have had this issue constantly for the past year or so. I have found it is worse if I turn off the SSA turned off.

It seems to go up and down, I find I get a surge in sales and check the listings to find Amazon have decided that I can now deliver more quickly for some reason.

The ETA does depend on your location and that of the customer. The system somehow manages to work out, across all sellers as far as I know, whether areas have been getting more delays recently. If they deem your area as a slow area and that of the customer then I suppose they put the ETA up really high.

I find it frustrating though as although they up the front end ETA they keep our targets the same. So if I am sending something today (Mon) it shows on my admin that it should be delivered by Wednesday, but on the listing it will say the following Wednesday. So then if the delivery isn't made within 2 days they start sending out the messages urging customers to claim a refund, even though the customer had not been expecting it for another week anyway.

As you have, I tried reaching out to CS and just get the same copy paste responses.

00
Follow this discussion to be notified about new activity
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_HU09FGdJ07Hys's post

DO you have SSA Shipping Setting Automation switched on?

00
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_HU09FGdJ07Hys's post

DO you have SSA Shipping Setting Automation switched on?

00
Reply
user profile
Seller_27f7kcXqPzRh0
In reply to: Seller_HU09FGdJ07Hys's post

I have had this issue constantly for the past year or so. I have found it is worse if I turn off the SSA turned off.

It seems to go up and down, I find I get a surge in sales and check the listings to find Amazon have decided that I can now deliver more quickly for some reason.

The ETA does depend on your location and that of the customer. The system somehow manages to work out, across all sellers as far as I know, whether areas have been getting more delays recently. If they deem your area as a slow area and that of the customer then I suppose they put the ETA up really high.

I find it frustrating though as although they up the front end ETA they keep our targets the same. So if I am sending something today (Mon) it shows on my admin that it should be delivered by Wednesday, but on the listing it will say the following Wednesday. So then if the delivery isn't made within 2 days they start sending out the messages urging customers to claim a refund, even though the customer had not been expecting it for another week anyway.

As you have, I tried reaching out to CS and just get the same copy paste responses.

00
user profile
Seller_27f7kcXqPzRh0
In reply to: Seller_HU09FGdJ07Hys's post

I have had this issue constantly for the past year or so. I have found it is worse if I turn off the SSA turned off.

It seems to go up and down, I find I get a surge in sales and check the listings to find Amazon have decided that I can now deliver more quickly for some reason.

The ETA does depend on your location and that of the customer. The system somehow manages to work out, across all sellers as far as I know, whether areas have been getting more delays recently. If they deem your area as a slow area and that of the customer then I suppose they put the ETA up really high.

I find it frustrating though as although they up the front end ETA they keep our targets the same. So if I am sending something today (Mon) it shows on my admin that it should be delivered by Wednesday, but on the listing it will say the following Wednesday. So then if the delivery isn't made within 2 days they start sending out the messages urging customers to claim a refund, even though the customer had not been expecting it for another week anyway.

As you have, I tried reaching out to CS and just get the same copy paste responses.

00
Reply
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