Has anyone else had this problem?

I’m attempting to submit my first shipment to Amazon, but I’m persistently getting the red ‘Product is regulated as hazmat/ restricted dangerous goods and cannot be sent to the Amazon warehouse’ message.

Amazon support have told me (10+ times) that they’ve received my product and that it is NOT restricted/ regulated/ hazmat. I’ve also attempted their recommended fixes multiple times:

- ‘void’ all active Shipping workflow items

- clear cache, cookies

- use a different browser

- log out, log back in (At this point I’m surprised I wasn’t also told to turn my computer off and back on again)

- set up a new shopping workflow item

NOTHING has worked. I am still persistently getting the hazmat/dangerous goods error message. Last week I also went through the palaver of deleting my product completely and re-listing it from scratch.

One strange thing is that when I attempt a new shipping item, it tells me that there is a problem in the Label/Packaging tab that I need to resolve, and when I click into the Label/Packaging tab the red Hazmat error pops up for a second and then disappears. I’ve told Amazon about this too, but still I have this issue!

I’m hoping this can get resolved soon because I expect my manufacturer will be asking me for the shipping address any day now.

Any thoughts? Anyone had the same issue?