Easy ship pickup miss more then 15 days
ear Amazon Team,
My easy ship order is not picked up for the more then 15 days. i have been contacting the seller support so many times my account health show 30% late dispatch. we are take all the preventive measures like call the regular pickup boy even hub manager but A single hub manager's egoistic behavior seems to be challenging or undermining the entire Amazon system. from the past 3 days and all of them are giving an generic answer of fill the missed pickup form. Is closing my Amazon seller account the right decision?
1. Who is responsible for the orders lost?
2. Who is responsible for the money spent on advertisement to bring those orders?
3. Who is responsible for the negative reviews that my product is going to receive?
4. Is amazon going to refund me advertisement money spent and cancelled orders compensation?
Easy ship pickup miss more then 15 days
ear Amazon Team,
My easy ship order is not picked up for the more then 15 days. i have been contacting the seller support so many times my account health show 30% late dispatch. we are take all the preventive measures like call the regular pickup boy even hub manager but A single hub manager's egoistic behavior seems to be challenging or undermining the entire Amazon system. from the past 3 days and all of them are giving an generic answer of fill the missed pickup form. Is closing my Amazon seller account the right decision?
1. Who is responsible for the orders lost?
2. Who is responsible for the money spent on advertisement to bring those orders?
3. Who is responsible for the negative reviews that my product is going to receive?
4. Is amazon going to refund me advertisement money spent and cancelled orders compensation?
0 replies
Abella_Amazon
Hello @Seller_08Ku7wz83vA7q,
This is Abella from Amazon to assist you.
I understand your concern in regards with "Easy ship missed pick up" issues which is impacting your account.
We acknowledge that despite having your Easy Ship order ready for pickup, the delivery agent did not pick the order. This led to order getting lately dispatched and subsequent impacting your account.
Thank you for taking the initiative to complete the form. However, if you experience any unprofessional or rude behavior from the pickup agent or hub personnel, please don't hesitate to report it by contacting our seller support team. They will address your concerns appropriately.
If your account has been deactivated due to this incident, please submit an appeal through the appeal button. Make sure to include:
*Your case ID from the Easy Ship form
*All relevant details
This will help us review your case properly and address the deactivation status.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
