Account level reserve.
Hello,
Please tell me how long Amazon takes to release the amount of money which is held in account level reserve. I have made sales and most of the amount went in the account level reserve every time there was a payout. There is a total of 5 disbursements till today which i have received and if add up all the amount, account level reserve is higher than the total disbursements.
I read it online it says that amazon holds the money for 7-14 days after the delivery but its been more than that and my account health is pretty good.
I would appreciate if someone could explain me about it and tell me will i get it or not?
Account level reserve.
Hello,
Please tell me how long Amazon takes to release the amount of money which is held in account level reserve. I have made sales and most of the amount went in the account level reserve every time there was a payout. There is a total of 5 disbursements till today which i have received and if add up all the amount, account level reserve is higher than the total disbursements.
I read it online it says that amazon holds the money for 7-14 days after the delivery but its been more than that and my account health is pretty good.
I would appreciate if someone could explain me about it and tell me will i get it or not?
0 replies
Seller_4zBzdtgCyS9EI
Amazon may hold your payment for over 14 days,, as an “account level reserve.” This is something you agreed to, when you signed up.
The reserve amount is determined by various things. These include how long you’ve had your account and if you have any unresolved disputes.
However, Amazon may also hold funds for up to 90 days!
This usually occurs, when they believe there is a possibility of fraud, or when a seller has previously broken Amazon’s policies.
Note: you may not be aware yet, that you are, or have violated policy, Amazon is.
The percentage of funds that Amazon holds depends on the seller’s situation. However, if they keep everything, or almost everything, something raised red flags.
It is quite likely at any given time your account will be suspended, and supply chain evidence, LOA's, as well as invoices will be requested, if they have not already. At that point, nothing will be accepted but brand approved distributor invoices and they may also request a LOA from your brand/s. IF a LOA was requested, nothing will be done for you before it has been submitted.
If you cannot provide proper invoices, your inventory will be destroyed and funds confiscated.
Here are the most common reasons why Amazon puts reserves on seller accounts:
- A-to-Z Guarantee Claims
- Negative product reviews and seller feedbacks
- High return rate, seller faulted
- Charge backs
- Account Reviews
- Performance issues
- Product Authenticity/sourcing issues
What can you do?
-Improve Your Account Health and Performance
To increase the likelihood of getting your money faster, you should focus on providing great customer service, following all policies,
Sourcing from brand approved B2B distributors with a letter of authorization from the brands you sell
-Diversify Your Sales Channels
Consider selling on other platforms such as eBay, Etsy, or your website to diversify your income streams and reduce the impact of Amazon’s policy on holding funds.
- Always Plan for Cash Flow Issues as Amazon seller
Steve_Amazon
Hi @Seller_5XolPmrCW4zPY,
Steve from Amazon here, thank you for reaching out. I have reviewed your account and do not see anything behaving abnormally. Disbursements are occurring each settle period and there are no blockers on your account.
I do understand that there are funds being held in the account level reserve, however this is a normal part of selling with Amazon. We typically reserve your sales proceeds until a certain number of days after the delivery date of an order to ensure you have enough funds to fulfill any financial obligations such as refunds, claims, or chargebacks. For more information, go to Payments based on delivery date.
If you still have concerns about the account level reserve, please create a case to Seller Support for further review.
Please let me know if there are any questions.
Thanks,
Steve
