A-to-z Guarantee Claims issue
Hello,
I have 2 A-to-z Guarantee Claims in August. Amazon granted them and issued a wrong refund amount. Then I submitted appeals. But they have been under review and no appeal option available since Aug 23. I'm confused why it's been three months and Amazon hasn't completed the review yet. Seller support has no help about this issue.
Any advise?
A-to-z Guarantee Claims issue
Hello,
I have 2 A-to-z Guarantee Claims in August. Amazon granted them and issued a wrong refund amount. Then I submitted appeals. But they have been under review and no appeal option available since Aug 23. I'm confused why it's been three months and Amazon hasn't completed the review yet. Seller support has no help about this issue.
Any advise?
0 replies
Nano_Amazon
Hello
Thanks for contacting Amazon Forums. Have you filed a case with our seller support team? If yes, could you please share the case number so I can review it?
I look forward to hearing from you.
Nano
