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Seller_FZUTiwxDiGozx

FBA Shipment Marked Short Shipped – Proof Ignored – Request Escalation

Hello team,

I am facing an issue with my FBA Shipment FBA15K54FBBW, where Amazon claims I sent only 42 units and marked 2 units of FNSKU: X0029HK19F as short-shipped.

However, I shipped 44 units, and I have submitted full proof multiple times to Seller Support including:

All my evidence in one file

  1. Delivery Challan showing 44 units
  2. My handwritten quantity confirmation & signature
  3. Pickup agent’s signature and vehicle number
  4. Screenshot showing the shipment was in “Receiving” status
  5. Product label sheet for FNSKU: X0029HK19F
  6. Screenshot of April 10 email (which was just a policy update, not short-shipment notice)

Despite this, my reimbursement has been denied again and again with copy-paste replies. No one is addressing my actual proof or verifying at the Fulfillment Center.

I have combined all this proof into one PDF file. Since forum doesn’t allow external links, I am ready to provide it via Seller Support or if an Amazon moderator contacts me here.

I kindly request this be escalated to the FC audit team or leadership. This is the second time I’ve faced such a receiving issue. I’m asking only for a fair review and correction.

Thank you,

Harish S

Weccess Shopping Network

Seller ID: A1RLS473NJ4RPC

Case ID: 11058306262

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2 replies
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Seller_FZUTiwxDiGozx

FBA Shipment Marked Short Shipped – Proof Ignored – Request Escalation

Hello team,

I am facing an issue with my FBA Shipment FBA15K54FBBW, where Amazon claims I sent only 42 units and marked 2 units of FNSKU: X0029HK19F as short-shipped.

However, I shipped 44 units, and I have submitted full proof multiple times to Seller Support including:

All my evidence in one file

  1. Delivery Challan showing 44 units
  2. My handwritten quantity confirmation & signature
  3. Pickup agent’s signature and vehicle number
  4. Screenshot showing the shipment was in “Receiving” status
  5. Product label sheet for FNSKU: X0029HK19F
  6. Screenshot of April 10 email (which was just a policy update, not short-shipment notice)

Despite this, my reimbursement has been denied again and again with copy-paste replies. No one is addressing my actual proof or verifying at the Fulfillment Center.

I have combined all this proof into one PDF file. Since forum doesn’t allow external links, I am ready to provide it via Seller Support or if an Amazon moderator contacts me here.

I kindly request this be escalated to the FC audit team or leadership. This is the second time I’ve faced such a receiving issue. I’m asking only for a fair review and correction.

Thank you,

Harish S

Weccess Shopping Network

Seller ID: A1RLS473NJ4RPC

Case ID: 11058306262

00
18 views
2 replies
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0 replies
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Roberto_Amazon

Hello! @Seller_FZUTiwxDiGozx

This is Roberto. I am currently looking into the details of the issue you reported.

Once I have an update, I will comment this same thread. For the time being, don't create additional threads or cases on this same topic.

Regards,

00
user profile
Roberto_Amazon

Hello! @Seller_FZUTiwxDiGozx

Thank you for the patience. Our partner team will continue to investigate this issue in the case: 11154467782, please communicate in that case exclusively about this issue.

Best wishes,

Roberto

00
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user profile
Seller_FZUTiwxDiGozx

FBA Shipment Marked Short Shipped – Proof Ignored – Request Escalation

Hello team,

I am facing an issue with my FBA Shipment FBA15K54FBBW, where Amazon claims I sent only 42 units and marked 2 units of FNSKU: X0029HK19F as short-shipped.

However, I shipped 44 units, and I have submitted full proof multiple times to Seller Support including:

All my evidence in one file

  1. Delivery Challan showing 44 units
  2. My handwritten quantity confirmation & signature
  3. Pickup agent’s signature and vehicle number
  4. Screenshot showing the shipment was in “Receiving” status
  5. Product label sheet for FNSKU: X0029HK19F
  6. Screenshot of April 10 email (which was just a policy update, not short-shipment notice)

Despite this, my reimbursement has been denied again and again with copy-paste replies. No one is addressing my actual proof or verifying at the Fulfillment Center.

I have combined all this proof into one PDF file. Since forum doesn’t allow external links, I am ready to provide it via Seller Support or if an Amazon moderator contacts me here.

I kindly request this be escalated to the FC audit team or leadership. This is the second time I’ve faced such a receiving issue. I’m asking only for a fair review and correction.

Thank you,

Harish S

Weccess Shopping Network

Seller ID: A1RLS473NJ4RPC

Case ID: 11058306262

18 views
2 replies
00
Reply
user profile
Seller_FZUTiwxDiGozx

FBA Shipment Marked Short Shipped – Proof Ignored – Request Escalation

Hello team,

I am facing an issue with my FBA Shipment FBA15K54FBBW, where Amazon claims I sent only 42 units and marked 2 units of FNSKU: X0029HK19F as short-shipped.

However, I shipped 44 units, and I have submitted full proof multiple times to Seller Support including:

All my evidence in one file

  1. Delivery Challan showing 44 units
  2. My handwritten quantity confirmation & signature
  3. Pickup agent’s signature and vehicle number
  4. Screenshot showing the shipment was in “Receiving” status
  5. Product label sheet for FNSKU: X0029HK19F
  6. Screenshot of April 10 email (which was just a policy update, not short-shipment notice)

Despite this, my reimbursement has been denied again and again with copy-paste replies. No one is addressing my actual proof or verifying at the Fulfillment Center.

I have combined all this proof into one PDF file. Since forum doesn’t allow external links, I am ready to provide it via Seller Support or if an Amazon moderator contacts me here.

I kindly request this be escalated to the FC audit team or leadership. This is the second time I’ve faced such a receiving issue. I’m asking only for a fair review and correction.

Thank you,

Harish S

Weccess Shopping Network

Seller ID: A1RLS473NJ4RPC

Case ID: 11058306262

00
18 views
2 replies
Reply
user profile

FBA Shipment Marked Short Shipped – Proof Ignored – Request Escalation

by Seller_FZUTiwxDiGozx

Hello team,

I am facing an issue with my FBA Shipment FBA15K54FBBW, where Amazon claims I sent only 42 units and marked 2 units of FNSKU: X0029HK19F as short-shipped.

However, I shipped 44 units, and I have submitted full proof multiple times to Seller Support including:

All my evidence in one file

  1. Delivery Challan showing 44 units
  2. My handwritten quantity confirmation & signature
  3. Pickup agent’s signature and vehicle number
  4. Screenshot showing the shipment was in “Receiving” status
  5. Product label sheet for FNSKU: X0029HK19F
  6. Screenshot of April 10 email (which was just a policy update, not short-shipment notice)

Despite this, my reimbursement has been denied again and again with copy-paste replies. No one is addressing my actual proof or verifying at the Fulfillment Center.

I have combined all this proof into one PDF file. Since forum doesn’t allow external links, I am ready to provide it via Seller Support or if an Amazon moderator contacts me here.

I kindly request this be escalated to the FC audit team or leadership. This is the second time I’ve faced such a receiving issue. I’m asking only for a fair review and correction.

Thank you,

Harish S

Weccess Shopping Network

Seller ID: A1RLS473NJ4RPC

Case ID: 11058306262

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Roberto_Amazon

Hello! @Seller_FZUTiwxDiGozx

This is Roberto. I am currently looking into the details of the issue you reported.

Once I have an update, I will comment this same thread. For the time being, don't create additional threads or cases on this same topic.

Regards,

00
user profile
Roberto_Amazon

Hello! @Seller_FZUTiwxDiGozx

Thank you for the patience. Our partner team will continue to investigate this issue in the case: 11154467782, please communicate in that case exclusively about this issue.

Best wishes,

Roberto

00
Follow this discussion to be notified about new activity
user profile
Roberto_Amazon

Hello! @Seller_FZUTiwxDiGozx

This is Roberto. I am currently looking into the details of the issue you reported.

Once I have an update, I will comment this same thread. For the time being, don't create additional threads or cases on this same topic.

Regards,

00
user profile
Roberto_Amazon

Hello! @Seller_FZUTiwxDiGozx

This is Roberto. I am currently looking into the details of the issue you reported.

Once I have an update, I will comment this same thread. For the time being, don't create additional threads or cases on this same topic.

Regards,

00
Reply
user profile
Roberto_Amazon

Hello! @Seller_FZUTiwxDiGozx

Thank you for the patience. Our partner team will continue to investigate this issue in the case: 11154467782, please communicate in that case exclusively about this issue.

Best wishes,

Roberto

00
user profile
Roberto_Amazon

Hello! @Seller_FZUTiwxDiGozx

Thank you for the patience. Our partner team will continue to investigate this issue in the case: 11154467782, please communicate in that case exclusively about this issue.

Best wishes,

Roberto

00
Reply
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