Hello!

In 2021, I registered a seller account, MilistariJewelry, on Amazon Handmade. Immediately after registration, the account was deactivated, and additional documents were requested to verify my address. I provided the documents, but they were not accepted by Amazon. Since I was renting an apartment at the time, I had limited documents to provide, and eventually, I grew tired of constantly sending them and deleted the account. At the time of deletion, the MilistariJewelry account was suspended.

This year, I decided to register again and created a seller account, Milistari, also in the Handmade section. It was active, and I even posted several listings. However, it was deactivated because it was linked to the first account. The deactivation email stated that I needed to activate the first account before activating the second. But how can I activate the first account when I can't log into it since I deleted it? It seems like a problem that should be solvable.

I sought help and on September 4th received an email linked to my first MilistariJewelry account, stating that access to the account had been restored. However, I still cannot log into this account. When I attempt to log in, the system displays an error message, "We can't find an account with this email address." And when I try to reset the password, the system responds that the provided information is insufficient for identification.

With this problem, I contacted customer support from my Milistari account and created case 13748321171. During the communication, customer support clarified that I needed to create a case without logging in, using the email linked to the first account. So, I created case 13756473261 as requested by support. However, this case is without system authorization but linked to the email of the first account. I received an email on September 7th with a link to this case, but I can't view the progress because I can't log into the first seller account. The case was closed, and I couldn't further clarify this issue. I haven't received any additional emails regarding this case. I've been waiting for a response since September 7th.

But that's not all. Afterward, in my quest for help, I created case #13799891951 and communicated with support about my issue. However, this case has DISAPPEARED from my account.

What can I say, communicating with support has been extremely challenging. With each inquiry, you get connected to a new representative, and you have to start from scratch each time. And if your inquiries even disappear from your account, it all looks very unusual. I already created a forum thread for sellers at the beginning of this journey, but no additional responses have come in for further questions in that thread.

I need to regain access to my first account, which I deleted. I even found a thread where one seller was able to do this after deleting their account https://sellercentral.amazon.com/seller-forums/discussions/t/bc5c2513a1bf73fa45290a6baf2d61fa?postId=e69c4b5dfe14c99a8d7c548c5f2b062e

Is there a way to directly contact the relevant department and regain access to the account, rather than going in circles and having to explain the situation anew with each support inquiry? Or perhaps, is it possible to sever the connection between the first and second accounts? (The first account was never used.) To be honest, my spirits are dwindling, but I'm trying not to lose hope.