Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_ldAdu5rk08Ym0

Rights Owner retracted the complaint, Amazon says its not retracted

I have been fighting off an IP Complaint which has been retracted by R.O. multiple times. I have screenshots & e-mails confirming that they did but Amazon is saying its not been retracted. Please help me.

45 views
6 replies
Account Health
Tags:Account Health, Seller Support
10
Reply
user profile
Seller_ldAdu5rk08Ym0

Rights Owner retracted the complaint, Amazon says its not retracted

I have been fighting off an IP Complaint which has been retracted by R.O. multiple times. I have screenshots & e-mails confirming that they did but Amazon is saying its not been retracted. Please help me.

Account Health
Tags:Account Health, Seller Support
10
45 views
6 replies
Reply
0 replies
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_ldAdu5rk08Ym0's post

The RO has to send the retraction to Amazon-not you.

30
user profile
Levi_Dylan_Amazon
In reply to: Seller_ldAdu5rk08Ym0's post

Hello @Seller_ldAdu5rk08Ym0,

Thank you for posting here on the forums.

user profile
Seller_ldAdu5rk08Ym0
I have been fighting off an IP Complaint which has been retracted by R.O. multiple times. I have screenshots & e-mails confirming that they did but Amazon is saying its not been retracted.
View post

I see that you would like some support with the retraction process overall.

So that I am able to assist you with this, I will need a case log ID from your account. I will not have access to any specifics from the complaint ID alone. This way, I can work with the appropriate teams to learn to the details of the retraction and what may be missing.

I am looking forward to your response and providing assistance. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

10
user profile
Emet_Amazon
In reply to: Seller_ldAdu5rk08Ym0's post

Hello @Seller_ldAdu5rk08Ym0,

Thank you for posting your follow up concerns.

user profile
Seller_ldAdu5rk08Ym0
There is no case ID associated with this complaint. It is violation on my account. I can give the merchant token so that you can access the account.
View post

Unfortunately, we in this space have very limited access to your account and related information. So we can offer guidance and support we will require more information surrounding your situation. I see you had previously provided a complaint ID, we do not have access to these but I do see that the ASIN: B08KKTZG9R was branded to "HIM" was this who issued the complaint? What type of infringement type was this related to?

user profile
Seller_ldAdu5rk08Ym0
They did send them retraction.
View post

When was the retraction sent, and was it sent by the brand or rights owner who issued the complaint? Depending on when it was received it may take some time to process, but a notification should be received once they complete their review, have you since received any follow up information?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

00
Follow this discussion to be notified about new activity
user profile
Seller_ldAdu5rk08Ym0

Rights Owner retracted the complaint, Amazon says its not retracted

I have been fighting off an IP Complaint which has been retracted by R.O. multiple times. I have screenshots & e-mails confirming that they did but Amazon is saying its not been retracted. Please help me.

45 views
6 replies
Account Health
Tags:Account Health, Seller Support
10
Reply
user profile
Seller_ldAdu5rk08Ym0

Rights Owner retracted the complaint, Amazon says its not retracted

I have been fighting off an IP Complaint which has been retracted by R.O. multiple times. I have screenshots & e-mails confirming that they did but Amazon is saying its not been retracted. Please help me.

Account Health
Tags:Account Health, Seller Support
10
45 views
6 replies
Reply
user profile

Rights Owner retracted the complaint, Amazon says its not retracted

by Seller_ldAdu5rk08Ym0

I have been fighting off an IP Complaint which has been retracted by R.O. multiple times. I have screenshots & e-mails confirming that they did but Amazon is saying its not been retracted. Please help me.

Account Health
Tags:Account Health, Seller Support
10
45 views
6 replies
Reply
0 replies
0 replies
Quick filters
Sort by
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_ldAdu5rk08Ym0's post

The RO has to send the retraction to Amazon-not you.

30
user profile
Levi_Dylan_Amazon
In reply to: Seller_ldAdu5rk08Ym0's post

Hello @Seller_ldAdu5rk08Ym0,

Thank you for posting here on the forums.

user profile
Seller_ldAdu5rk08Ym0
I have been fighting off an IP Complaint which has been retracted by R.O. multiple times. I have screenshots & e-mails confirming that they did but Amazon is saying its not been retracted.
View post

I see that you would like some support with the retraction process overall.

So that I am able to assist you with this, I will need a case log ID from your account. I will not have access to any specifics from the complaint ID alone. This way, I can work with the appropriate teams to learn to the details of the retraction and what may be missing.

I am looking forward to your response and providing assistance. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

10
user profile
Emet_Amazon
In reply to: Seller_ldAdu5rk08Ym0's post

Hello @Seller_ldAdu5rk08Ym0,

Thank you for posting your follow up concerns.

user profile
Seller_ldAdu5rk08Ym0
There is no case ID associated with this complaint. It is violation on my account. I can give the merchant token so that you can access the account.
View post

Unfortunately, we in this space have very limited access to your account and related information. So we can offer guidance and support we will require more information surrounding your situation. I see you had previously provided a complaint ID, we do not have access to these but I do see that the ASIN: B08KKTZG9R was branded to "HIM" was this who issued the complaint? What type of infringement type was this related to?

user profile
Seller_ldAdu5rk08Ym0
They did send them retraction.
View post

When was the retraction sent, and was it sent by the brand or rights owner who issued the complaint? Depending on when it was received it may take some time to process, but a notification should be received once they complete their review, have you since received any follow up information?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

00
Follow this discussion to be notified about new activity
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_ldAdu5rk08Ym0's post

The RO has to send the retraction to Amazon-not you.

30
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_ldAdu5rk08Ym0's post

The RO has to send the retraction to Amazon-not you.

30
Reply
user profile
Levi_Dylan_Amazon
In reply to: Seller_ldAdu5rk08Ym0's post

Hello @Seller_ldAdu5rk08Ym0,

Thank you for posting here on the forums.

user profile
Seller_ldAdu5rk08Ym0
I have been fighting off an IP Complaint which has been retracted by R.O. multiple times. I have screenshots & e-mails confirming that they did but Amazon is saying its not been retracted.
View post

I see that you would like some support with the retraction process overall.

So that I am able to assist you with this, I will need a case log ID from your account. I will not have access to any specifics from the complaint ID alone. This way, I can work with the appropriate teams to learn to the details of the retraction and what may be missing.

I am looking forward to your response and providing assistance. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

10
user profile
Levi_Dylan_Amazon
In reply to: Seller_ldAdu5rk08Ym0's post

Hello @Seller_ldAdu5rk08Ym0,

Thank you for posting here on the forums.

user profile
Seller_ldAdu5rk08Ym0
I have been fighting off an IP Complaint which has been retracted by R.O. multiple times. I have screenshots & e-mails confirming that they did but Amazon is saying its not been retracted.
View post

I see that you would like some support with the retraction process overall.

So that I am able to assist you with this, I will need a case log ID from your account. I will not have access to any specifics from the complaint ID alone. This way, I can work with the appropriate teams to learn to the details of the retraction and what may be missing.

I am looking forward to your response and providing assistance. The forums community and I are here to support you.

Wishing you the best,

LeviDylan

10
Reply
user profile
Emet_Amazon
In reply to: Seller_ldAdu5rk08Ym0's post

Hello @Seller_ldAdu5rk08Ym0,

Thank you for posting your follow up concerns.

user profile
Seller_ldAdu5rk08Ym0
There is no case ID associated with this complaint. It is violation on my account. I can give the merchant token so that you can access the account.
View post

Unfortunately, we in this space have very limited access to your account and related information. So we can offer guidance and support we will require more information surrounding your situation. I see you had previously provided a complaint ID, we do not have access to these but I do see that the ASIN: B08KKTZG9R was branded to "HIM" was this who issued the complaint? What type of infringement type was this related to?

user profile
Seller_ldAdu5rk08Ym0
They did send them retraction.
View post

When was the retraction sent, and was it sent by the brand or rights owner who issued the complaint? Depending on when it was received it may take some time to process, but a notification should be received once they complete their review, have you since received any follow up information?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

00
user profile
Emet_Amazon
In reply to: Seller_ldAdu5rk08Ym0's post

Hello @Seller_ldAdu5rk08Ym0,

Thank you for posting your follow up concerns.

user profile
Seller_ldAdu5rk08Ym0
There is no case ID associated with this complaint. It is violation on my account. I can give the merchant token so that you can access the account.
View post

Unfortunately, we in this space have very limited access to your account and related information. So we can offer guidance and support we will require more information surrounding your situation. I see you had previously provided a complaint ID, we do not have access to these but I do see that the ASIN: B08KKTZG9R was branded to "HIM" was this who issued the complaint? What type of infringement type was this related to?

user profile
Seller_ldAdu5rk08Ym0
They did send them retraction.
View post

When was the retraction sent, and was it sent by the brand or rights owner who issued the complaint? Depending on when it was received it may take some time to process, but a notification should be received once they complete their review, have you since received any follow up information?

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

00
Reply
Follow this discussion to be notified about new activity