Valid Tracking - LTL - RnL
Hi everyone,
Question for all you out there that use LTL for a shipping method. I have noticed all our RnL orders have hit our VTR and not a valid tracking. I think its because we are uploading them incorrectly. Just wanted to see if anyone knew the proper way to do this?
When uploading we select R+L as the carrier. The shipping Service is grayed out and only free form so we type "Freight". Then in the Tracking ID we put in the the nine digit PRO number.
I feel like its the free form box or the pro number that is making these hit the VTR. Does it have to have the "I" in front of the PRO number? IDK. Any insight would be greatly appreciated!
Thank you!
Valid Tracking - LTL - RnL
Hi everyone,
Question for all you out there that use LTL for a shipping method. I have noticed all our RnL orders have hit our VTR and not a valid tracking. I think its because we are uploading them incorrectly. Just wanted to see if anyone knew the proper way to do this?
When uploading we select R+L as the carrier. The shipping Service is grayed out and only free form so we type "Freight". Then in the Tracking ID we put in the the nine digit PRO number.
I feel like its the free form box or the pro number that is making these hit the VTR. Does it have to have the "I" in front of the PRO number? IDK. Any insight would be greatly appreciated!
Thank you!
0 replies
Topher_Amazon
Hi @Seller_Mu1JY1XUZZIMu, stepping in here to bump the thread since I didn't see any seller responses so hopefully others will see this for visibility to weigh in with their experience.
That said, are you still facing the issue and if so have you opened any cases with Support regarding the metrics impact?
Seller_tg9NE4nPeW699
I was told in the free form area to write LTL/FREIGHT.
Seller_zJsx2undFgQso
Hello, I noticed in your previous post that you mentioned Vendor Central - Suppressed "Other Reasons". I am also facing the same problem now. How did you solve this problem？Any insight would be greatly appreciated! Thank you.
