Compliance review stuck in Under Review Action required for over a month
We have a listing that is important to us that had a compliance request for the UL testing docs that was submitted near 6/1/24 that has not had any activity on it. It showed rejected about two weeks in but no notes on it so I added some more photos of any information I could find but it is still showing the under review status with action required under it. Neither the case nor the request show any follow up notes to go by. Any help would be great.
15375333141
Compliance review stuck in Under Review Action required for over a month
We have a listing that is important to us that had a compliance request for the UL testing docs that was submitted near 6/1/24 that has not had any activity on it. It showed rejected about two weeks in but no notes on it so I added some more photos of any information I could find but it is still showing the under review status with action required under it. Neither the case nor the request show any follow up notes to go by. Any help would be great.
15375333141
4 replies
LeviDylan_Amazon
Hello @Seller_bZCHJtLi8tE3o,
Thank you for posting on the Seller Forums.
"We have a listing that is important to us that had a compliance request for the UL testing docs that was submitted near 6/1/24 that has not had any activity on it. It showed rejected about two weeks in but no notes on it so I added some more photos of any information I could find but it is still showing the under review status with action required under it."
"15375333141"
I see that you have questions about the time it has taken for your compliance documentation to be reviewed.
So that I am able to assist you the best, I am engaging a Community Manager to review this further for you.
If you have any additional questions or updates to provide, please feel free to reach back out in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Nano_Amazon
Hello @Seller_bZCHJtLi8tE3o
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to an ASIN compliance rejection, I reached out to a dedicated team to further investigate the issue and provide you with an answer as soon as possible.
Be aware that this team can contact you directly if they require additional information or need to provide a resolution.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Thanks for your patience.
Nano
Nano_Amazon
Hello @Seller_bZCHJtLi8tE3o
Thank you for your patience on this. Following up on this escalation, I have received confirmation from our internal team that the enforcement is correct and the standard appeals path is working as designed. Feel free to resubmit using Seller Central resources, following any instruction recivied via notifications.
I am sorry if this is not the outcome you expected, however, this is the resolution provided by our internal team. Please refrain from creating new cases as they might get resolved without the desired resolution as our team has already reviewed the escalation and the decision is final.
Kind regards,
Nano
