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Seller_4I3NWWh5mrWhi

Delivery time issue

How does this make sense , i have 1 day handling time with 2-3 days on transit time so customers should see they should be getting it within 3-4 days for example today is the 22nd , they should see " Delivery 25-26 " but on Amazon its showing customers "Delivery by 29-30" why is this happening am i missing something ?

Other competitors are showing faster so i don't get why mine shipping is showing slower , does anyone if there's something in the settings i can fix ?

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Seller_4I3NWWh5mrWhi

Delivery time issue

How does this make sense , i have 1 day handling time with 2-3 days on transit time so customers should see they should be getting it within 3-4 days for example today is the 22nd , they should see " Delivery 25-26 " but on Amazon its showing customers "Delivery by 29-30" why is this happening am i missing something ?

Other competitors are showing faster so i don't get why mine shipping is showing slower , does anyone if there's something in the settings i can fix ?

Fulfil Orders
Tags:Seller fulfilled
10
45 views
11 replies
Reply
11 replies
user profile
Dominic_Amazon
In reply to: Seller_4I3NWWh5mrWhi's post

Hi @Seller_4I3NWWh5mrWhi,

Dominic from Amazon here, happy to try to help!

Have you created any cases with Seller Support for this issue? If so can you please provide me those ids.

Best,

Dominic

10
user profile
Seller_ZdVUeGL6TaAmJ
In reply to: Seller_4I3NWWh5mrWhi's post

I am having the same issue. Did you figure out what the problem is?

10
user profile
Seller_mB57ewC4hmWKP
In reply to: Seller_4I3NWWh5mrWhi's post

Having the same issue. FBM Best Seller and Delivery time displayed to the customer shows max in SSA template - 5 Days. Everything was fine on 2/13 and all morning on the 14th. Then, BAM! I have opened Case ID 14779445951 and have been on too many calls with customer Support. Sometimetimes I get "we do not see anything wrong, we are esculting this Case to our internal Team", to two differnt canned responsces. Countdown Clock to Place Order is even shorting us an hour...

ADVICE: DO NOT STOP CALLING! It doesn't make any sense, and the CS experience gets all the tinfoil hat-wearing crowd going with their conspiracy theories. AMZ has many functions going on at any one time, and things happen in my experience. My issue can be isolated using the AMZ auto-handling time feature. So, there is likely a bug in the script.

00
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Seller_yIZ9kMT7owgiv
In reply to: Seller_4I3NWWh5mrWhi's post

Hi, I'm also experiencing this problem, did you succeed in solving this one?

00
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Seller_4I3NWWh5mrWhi

Delivery time issue

How does this make sense , i have 1 day handling time with 2-3 days on transit time so customers should see they should be getting it within 3-4 days for example today is the 22nd , they should see " Delivery 25-26 " but on Amazon its showing customers "Delivery by 29-30" why is this happening am i missing something ?

Other competitors are showing faster so i don't get why mine shipping is showing slower , does anyone if there's something in the settings i can fix ?

45 views
11 replies
Fulfil Orders
Tags:Seller fulfilled
10
Reply
user profile
Seller_4I3NWWh5mrWhi

Delivery time issue

How does this make sense , i have 1 day handling time with 2-3 days on transit time so customers should see they should be getting it within 3-4 days for example today is the 22nd , they should see " Delivery 25-26 " but on Amazon its showing customers "Delivery by 29-30" why is this happening am i missing something ?

Other competitors are showing faster so i don't get why mine shipping is showing slower , does anyone if there's something in the settings i can fix ?

Fulfil Orders
Tags:Seller fulfilled
10
45 views
11 replies
Reply
user profile

Delivery time issue

by Seller_4I3NWWh5mrWhi

How does this make sense , i have 1 day handling time with 2-3 days on transit time so customers should see they should be getting it within 3-4 days for example today is the 22nd , they should see " Delivery 25-26 " but on Amazon its showing customers "Delivery by 29-30" why is this happening am i missing something ?

Other competitors are showing faster so i don't get why mine shipping is showing slower , does anyone if there's something in the settings i can fix ?

Fulfil Orders
Tags:Seller fulfilled
10
45 views
11 replies
Reply
11 replies
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Dominic_Amazon
In reply to: Seller_4I3NWWh5mrWhi's post

Hi @Seller_4I3NWWh5mrWhi,

Dominic from Amazon here, happy to try to help!

Have you created any cases with Seller Support for this issue? If so can you please provide me those ids.

Best,

Dominic

10
user profile
Seller_ZdVUeGL6TaAmJ
In reply to: Seller_4I3NWWh5mrWhi's post

I am having the same issue. Did you figure out what the problem is?

10
user profile
Seller_mB57ewC4hmWKP
In reply to: Seller_4I3NWWh5mrWhi's post

Having the same issue. FBM Best Seller and Delivery time displayed to the customer shows max in SSA template - 5 Days. Everything was fine on 2/13 and all morning on the 14th. Then, BAM! I have opened Case ID 14779445951 and have been on too many calls with customer Support. Sometimetimes I get "we do not see anything wrong, we are esculting this Case to our internal Team", to two differnt canned responsces. Countdown Clock to Place Order is even shorting us an hour...

ADVICE: DO NOT STOP CALLING! It doesn't make any sense, and the CS experience gets all the tinfoil hat-wearing crowd going with their conspiracy theories. AMZ has many functions going on at any one time, and things happen in my experience. My issue can be isolated using the AMZ auto-handling time feature. So, there is likely a bug in the script.

00
user profile
Seller_yIZ9kMT7owgiv
In reply to: Seller_4I3NWWh5mrWhi's post

Hi, I'm also experiencing this problem, did you succeed in solving this one?

00
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user profile
Dominic_Amazon
In reply to: Seller_4I3NWWh5mrWhi's post

Hi @Seller_4I3NWWh5mrWhi,

Dominic from Amazon here, happy to try to help!

Have you created any cases with Seller Support for this issue? If so can you please provide me those ids.

Best,

Dominic

10
user profile
Dominic_Amazon
In reply to: Seller_4I3NWWh5mrWhi's post

Hi @Seller_4I3NWWh5mrWhi,

Dominic from Amazon here, happy to try to help!

Have you created any cases with Seller Support for this issue? If so can you please provide me those ids.

Best,

Dominic

10
Reply
user profile
Seller_ZdVUeGL6TaAmJ
In reply to: Seller_4I3NWWh5mrWhi's post

I am having the same issue. Did you figure out what the problem is?

10
user profile
Seller_ZdVUeGL6TaAmJ
In reply to: Seller_4I3NWWh5mrWhi's post

I am having the same issue. Did you figure out what the problem is?

10
Reply
user profile
Seller_mB57ewC4hmWKP
In reply to: Seller_4I3NWWh5mrWhi's post

Having the same issue. FBM Best Seller and Delivery time displayed to the customer shows max in SSA template - 5 Days. Everything was fine on 2/13 and all morning on the 14th. Then, BAM! I have opened Case ID 14779445951 and have been on too many calls with customer Support. Sometimetimes I get "we do not see anything wrong, we are esculting this Case to our internal Team", to two differnt canned responsces. Countdown Clock to Place Order is even shorting us an hour...

ADVICE: DO NOT STOP CALLING! It doesn't make any sense, and the CS experience gets all the tinfoil hat-wearing crowd going with their conspiracy theories. AMZ has many functions going on at any one time, and things happen in my experience. My issue can be isolated using the AMZ auto-handling time feature. So, there is likely a bug in the script.

00
user profile
Seller_mB57ewC4hmWKP
In reply to: Seller_4I3NWWh5mrWhi's post

Having the same issue. FBM Best Seller and Delivery time displayed to the customer shows max in SSA template - 5 Days. Everything was fine on 2/13 and all morning on the 14th. Then, BAM! I have opened Case ID 14779445951 and have been on too many calls with customer Support. Sometimetimes I get "we do not see anything wrong, we are esculting this Case to our internal Team", to two differnt canned responsces. Countdown Clock to Place Order is even shorting us an hour...

ADVICE: DO NOT STOP CALLING! It doesn't make any sense, and the CS experience gets all the tinfoil hat-wearing crowd going with their conspiracy theories. AMZ has many functions going on at any one time, and things happen in my experience. My issue can be isolated using the AMZ auto-handling time feature. So, there is likely a bug in the script.

00
Reply
user profile
Seller_yIZ9kMT7owgiv
In reply to: Seller_4I3NWWh5mrWhi's post

Hi, I'm also experiencing this problem, did you succeed in solving this one?

00
user profile
Seller_yIZ9kMT7owgiv
In reply to: Seller_4I3NWWh5mrWhi's post

Hi, I'm also experiencing this problem, did you succeed in solving this one?

00
Reply
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