How do I check the status of a complaint filed under Report Abuse
I filed Complaint ID: 13495556271 on 8/7 after following recommendations in a post by @Sandy_Amazon on reporting sellers offering counterfeit product on a listing. Then I received an email that seems the violation did not get reported.
Is there a way to double check the status of a complaint ID? Or do I just keep resubmitting new Report Abuse?
I see there will be an event on Aug 22nd to discuss this issue, but any advance help would be appreciated.
Copy of received email:
Hello,
Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0XXXXXXXX for the violation type selected.
How do I check the status of a complaint filed under Report Abuse
I filed Complaint ID: 13495556271 on 8/7 after following recommendations in a post by @Sandy_Amazon on reporting sellers offering counterfeit product on a listing. Then I received an email that seems the violation did not get reported.
Is there a way to double check the status of a complaint ID? Or do I just keep resubmitting new Report Abuse?
I see there will be an event on Aug 22nd to discuss this issue, but any advance help would be appreciated.
Copy of received email:
Hello,
Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0XXXXXXXX for the violation type selected.
0 replies
Seller_OvL8C4BJWiuS9
There is no follow up as they state there was no violation identified.
Seller_TWo4Qrx2gFY0j
Amazon won't do anything...
I am brand registered, completed a "test buy", confirmed counterfeit - supplied amazon with evidence, photos, etc.
Amazon's response - "the problem doesn't exist"
The seller continues (now 1 month later) to sell the item in Buy Box with zero reprocussion.
Good luck!
Seller_Iq8G0IA7I69uO
Our newest Complaint ID is 13495556271.
I am not sure if this would be helpful but the previous complaints of other Test Buys from other Sellers have been:
7/17/2023 = Complaint ID: 13306759431, 13288287111, and CASE ID 13288560651
4/25/2023 = Complaint ID: 12587927421
12/29/2022 = Complaint ID: 11646619071, 11638521091, and CASE ID 11646060201
12/28/2020 = Case ID: 7797023621
Seller_Iq8G0IA7I69uO
I did Report Abuse again today on another test buy and the email received shortly after stated,
"We cannot take action on the report as no violation has been identified on the reported B0XXXXXXXX for the violation type selected."
Is there a Community Manager available to double check any of my previous complaint IDs to see if I am making an error with my reports?
My newest is Complaint ID: 13574236591.
Seller_Iq8G0IA7I69uO
Hi @Sandy_Amazon, I recently filed another Report Abuse complaint on 8/23 but have not received a complaint ID or any related emails.
Do you know if there is a way to check the status of a complaint?
