Brand was rejected due to abuse, complaint got robot template reply, who can help me
Our brand has been registered for 9 years and successfully approved on Amazon for many years, and was suddenly removed from the brand last year due to brand abuse.
We have tried many times to appeal but have been denied, the reason for the denial seems to be that the Amazon bots are sending out, all the same content.
Our account performance is good, there is no brand abuse, and only one account, I think it is a misjudgment, but I do not know the real reason why we are always rejected. I'm helpless and wish someone here or an account manager could help me. thank you.
case ID 16859150071
Help Help Help!
Brand was rejected due to abuse, complaint got robot template reply, who can help me
Our brand has been registered for 9 years and successfully approved on Amazon for many years, and was suddenly removed from the brand last year due to brand abuse.
We have tried many times to appeal but have been denied, the reason for the denial seems to be that the Amazon bots are sending out, all the same content.
Our account performance is good, there is no brand abuse, and only one account, I think it is a misjudgment, but I do not know the real reason why we are always rejected. I'm helpless and wish someone here or an account manager could help me. thank you.
case ID 16859150071
Help Help Help!
0 replies
Seller_qNMVHdyjmxPdX
@Dougal_Amazon @Jim_Amazon@JiAlex_AmazonWho can help me check my problem and what I need to do to restore my brand? Please tell me the details, thank you.
Jim_Amazon
Hi there @Seller_qNMVHdyjmxPdX
I appreciate you reaching out for help on this! I've gotten in contact with the Brand Registry enrollment team to see if there's any other information they can provide me on this and I'll update you when I hear back.
-Jim
