Hello,

My ad campaigns have stopped delivering, and I am receiving the following error messages:

“There’s an issue with your payment method, and your campaigns have stopped delivering. Go to Billing for details.”

“Your campaigns have stopped delivering because there's an issue with your advertising billing account in Japan. To continue advertising without interruption, update your payment method in payment settings.”

I want to emphasize that my credit cards are all valid and in good standing. There are currently four invoices in my advertising billing, all of which have been successfully paid. Additionally, I contacted my bank, and they confirmed that all these payments have been successfully processed by Amazon. I kindly request that Amazon verify this.

I have conducted a thorough review of my Seller Account, including but not limited to the following:

- Account Health: In good condition with no violations.

- Operational Metrics: In good condition with no violations.

- Payment Status: Deposit and charge methods are both valid.

- Brand Registry: I have registered a brand in the Amazon Brand Registry.

As a newly registered seller on Amazon, we are fully adhering to all of Amazon's selling policies, and there are no violations on our Seller Account.

Despite confirming that payments have been successfully processed and all account aspects are in order, this error persists, my ad campaigns remain stopped, and my Amazon Advertising Account has been suspended.

I reached out to Amazon Advertising Support and was informed that an investigation is ongoing and that I should wait. However, I have not been provided with any explanation or timeline for resolution.

I urgently request your assistance in resolving this matter, as the suspension of my ad campaigns is significantly impacting my business. Any guidance or solutions to restore the delivery of my campaigns would be greatly appreciated.

Case ID: 2829162423

Case ID: 2829442643

Best regards