Chargeback fraud refund
I have no words to explain my disappointment at amazon dispute team. I will explain in details what happened and will add all necessary information. Customer placed order on November 29 2024. After having item for around 40 days they filed return request which was approved and return label was issued by amazon(see image). Customer never ships item back and waits until after January 31 when extended return period ends and still instead of returning motherboard to us they decides to open chargeback with their bank ( we received email from amazon notifying us on 12 of February 2025) which in our eyes was easy to defend since return label was issued and they never returned item back to us. Amazon updated chargeback to “You are not responsible, we successfully defended the chargeback.”. Few days ago we checked chargeback section and there is another chargeback for same order but this time it said “You are not responsible for this chargeback or its reimbursement.”(see image). Today early in the
morning we received email from amazon disputes team notifying us that card issuer decided in favor of customer and amazon debited $1637.99 from our account and chargeback section changed to “You are responsible for this chargeback, and you funded the buyer reimbursement.” We can not understand how amazon did not cover this chargeback fraud when they issued return label and item was never returned????? We will attach images and case number opened to get reimbursement for this chargeback so admins can take a look. Case number opened 17525650771 and there is another one not sure why there is 2 cases 17524987971. We thought amazon covers seller in cases like this where it is obvious fraud by customer. Now after 2 or 3 chargebacks they kept the item and received refund. @Troy_Amazon@Danika_Amazon@Cooper_Amazon@Danny_Amazon
Best regards
Chargeback fraud refund
I have no words to explain my disappointment at amazon dispute team. I will explain in details what happened and will add all necessary information. Customer placed order on November 29 2024. After having item for around 40 days they filed return request which was approved and return label was issued by amazon(see image). Customer never ships item back and waits until after January 31 when extended return period ends and still instead of returning motherboard to us they decides to open chargeback with their bank ( we received email from amazon notifying us on 12 of February 2025) which in our eyes was easy to defend since return label was issued and they never returned item back to us. Amazon updated chargeback to “You are not responsible, we successfully defended the chargeback.”. Few days ago we checked chargeback section and there is another chargeback for same order but this time it said “You are not responsible for this chargeback or its reimbursement.”(see image). Today early in the
morning we received email from amazon disputes team notifying us that card issuer decided in favor of customer and amazon debited $1637.99 from our account and chargeback section changed to “You are responsible for this chargeback, and you funded the buyer reimbursement.” We can not understand how amazon did not cover this chargeback fraud when they issued return label and item was never returned????? We will attach images and case number opened to get reimbursement for this chargeback so admins can take a look. Case number opened 17525650771 and there is another one not sure why there is 2 cases 17524987971. We thought amazon covers seller in cases like this where it is obvious fraud by customer. Now after 2 or 3 chargebacks they kept the item and received refund. @Troy_Amazon@Danika_Amazon@Cooper_Amazon@Danny_Amazon
Best regards
0 replies
Seller_zGoDlPZLneGhF
At this point in time you would need to look into arbitration. No support team will help you with this.
Seller_XdS7Inc0S3bSd
do not sell on Amazon, move all your sells to Ebay for more seller protection like this issue, Amazon doesn't care our seller, just care about Amazon customer, doesn't matter what customer complain is, First thing Amazon do is take your money refund to the buyer and take your money to pay for the return shipping, final is you will loss all money on any customer complain or claim, customer look at this Amazon buyer protection policy and take advantage on Amazon third party seller and file any claim at any time because they knew they will get all their money back no matter what, this is Amazon buyer protection policy. if all seller move their sell item to Ebay and nothing for sell on Amazon then buyer eventually will switch to Ebay to purchase, first think to do is jack up the price way higher for the same item sold on Amazon then on Ebay and buyer will gradually switch to purchase on Ebay, that is the best way to switch all your sell to Ebay.
Seller_frFwQYkBnEhCD
Same exact thing happened to me. Customer wanted to return item because she didn't like it. She was given a prepaid return label and never returned it. Then she filed a chargeback and even though she never returned the item Amazon said I was responsible for funding it. So she got her money and kept the item. I have disputed and disputed and it goes nowhere.
Seller_hScgwR6TE3i5B
@Joey_Amazonkindly review information provided and please help us out cases pending for 3 weeks now.
Seller_hScgwR6TE3i5B
@Troy_Amazon@Danika_Amazon@Danny_Amazon
Seller_Iq8G0IA7I69uO
I am trying to figure out why you and I both lost the 2nd chargeback after winning the original and then the 2nd showing a win, but then changing to a loss a few days later.
Your 1st chargeback had reason code 13.3 and your 2nd chargeback had reason 98. Mine were both the same reason codes also.
Does your 13.3 chargeback show your defense? Mine does.
Does your 98 chargeback show your defense? Mine does not.
I am thinking in the future to send an additional email, or copy of the original, to the Amazon Chargeback Email Address whenever we receive a 2nd chargeback on the screen for a previously defended chargeback.
Side note: Amazon did not send any notification of the 2nd chargeback. It was only visible in the chargeback webpage in seller central. There was no option to upload or provide any information and it showed it was successfully defended.
@Bryce_Amazon, I seen you replied to a chargeback question months ago. Do you have any idea why the Status Details changed to a loss a few days later for me or @Seller_hScgwR6TE3i5B ? Would you be able to assist the OP with his chargeback issue? (I know I will need to create my own thread/post/topic later)
