Color Map all got jumbled up after listing? HELP!
I listed a parent product with multiple color variants.
For each variant, I correctly chose the Color Map and Color.
However, after listing and grouping them into the parent, ALL THE COLOR MAPS are 'resetted', and it defaulted to one of the colors. For example:
Variant 1: Color Map Black, Color Black
Variant 2: Color Map White, Color White
Variant 3: Color Map Green, Color Green
After a few days, I checked my listing and it changed into:
Variant 1: Color Map White, Color Black
Variant 2: Color Map White, Color White
Variant 3: Color Map White, Color Green.
What is happening? I can't change the Color map again. Why did this happen and how can I fix it? If I don't what issues will I encounter?
Color Map all got jumbled up after listing? HELP!
I listed a parent product with multiple color variants.
For each variant, I correctly chose the Color Map and Color.
However, after listing and grouping them into the parent, ALL THE COLOR MAPS are 'resetted', and it defaulted to one of the colors. For example:
Variant 1: Color Map Black, Color Black
Variant 2: Color Map White, Color White
Variant 3: Color Map Green, Color Green
After a few days, I checked my listing and it changed into:
Variant 1: Color Map White, Color Black
Variant 2: Color Map White, Color White
Variant 3: Color Map White, Color Green.
What is happening? I can't change the Color map again. Why did this happen and how can I fix it? If I don't what issues will I encounter?
0 replies
Michelle_Amazon
Hello @Seller_oVm4WIyhqLgjj,
Michelle at Amazon here. I am sorry to hear that you are having issues with your variation. Can you please provide me with the case ID you have with Seller Support? If you don't have a case yet, please start here and let me know if they are not able to help you.
Regards,
Michelle