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Seller_oVm4WIyhqLgjj

Color Map all got jumbled up after listing? HELP!

I listed a parent product with multiple color variants.

For each variant, I correctly chose the Color Map and Color.

However, after listing and grouping them into the parent, ALL THE COLOR MAPS are 'resetted', and it defaulted to one of the colors. For example:

Variant 1: Color Map Black, Color Black

Variant 2: Color Map White, Color White

Variant 3: Color Map Green, Color Green

After a few days, I checked my listing and it changed into:

Variant 1: Color Map White, Color Black

Variant 2: Color Map White, Color White

Variant 3: Color Map White, Color Green.

What is happening? I can't change the Color map again. Why did this happen and how can I fix it? If I don't what issues will I encounter?

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1 reply
Tags:Add a product, Detail page, Listings
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user profile
Seller_oVm4WIyhqLgjj

Color Map all got jumbled up after listing? HELP!

I listed a parent product with multiple color variants.

For each variant, I correctly chose the Color Map and Color.

However, after listing and grouping them into the parent, ALL THE COLOR MAPS are 'resetted', and it defaulted to one of the colors. For example:

Variant 1: Color Map Black, Color Black

Variant 2: Color Map White, Color White

Variant 3: Color Map Green, Color Green

After a few days, I checked my listing and it changed into:

Variant 1: Color Map White, Color Black

Variant 2: Color Map White, Color White

Variant 3: Color Map White, Color Green.

What is happening? I can't change the Color map again. Why did this happen and how can I fix it? If I don't what issues will I encounter?

Tags:Add a product, Detail page, Listings
00
29 views
1 reply
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Michelle_Amazon

Hello @Seller_oVm4WIyhqLgjj,

Michelle at Amazon here. I am sorry to hear that you are having issues with your variation. Can you please provide me with the case ID you have with Seller Support? If you don't have a case yet, please start here and let me know if they are not able to help you.

Regards,

Michelle

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Seller_oVm4WIyhqLgjj

Color Map all got jumbled up after listing? HELP!

I listed a parent product with multiple color variants.

For each variant, I correctly chose the Color Map and Color.

However, after listing and grouping them into the parent, ALL THE COLOR MAPS are 'resetted', and it defaulted to one of the colors. For example:

Variant 1: Color Map Black, Color Black

Variant 2: Color Map White, Color White

Variant 3: Color Map Green, Color Green

After a few days, I checked my listing and it changed into:

Variant 1: Color Map White, Color Black

Variant 2: Color Map White, Color White

Variant 3: Color Map White, Color Green.

What is happening? I can't change the Color map again. Why did this happen and how can I fix it? If I don't what issues will I encounter?

29 views
1 reply
Tags:Add a product, Detail page, Listings
00
Reply
user profile
Seller_oVm4WIyhqLgjj

Color Map all got jumbled up after listing? HELP!

I listed a parent product with multiple color variants.

For each variant, I correctly chose the Color Map and Color.

However, after listing and grouping them into the parent, ALL THE COLOR MAPS are 'resetted', and it defaulted to one of the colors. For example:

Variant 1: Color Map Black, Color Black

Variant 2: Color Map White, Color White

Variant 3: Color Map Green, Color Green

After a few days, I checked my listing and it changed into:

Variant 1: Color Map White, Color Black

Variant 2: Color Map White, Color White

Variant 3: Color Map White, Color Green.

What is happening? I can't change the Color map again. Why did this happen and how can I fix it? If I don't what issues will I encounter?

Tags:Add a product, Detail page, Listings
00
29 views
1 reply
Reply
user profile

Color Map all got jumbled up after listing? HELP!

by Seller_oVm4WIyhqLgjj

I listed a parent product with multiple color variants.

For each variant, I correctly chose the Color Map and Color.

However, after listing and grouping them into the parent, ALL THE COLOR MAPS are 'resetted', and it defaulted to one of the colors. For example:

Variant 1: Color Map Black, Color Black

Variant 2: Color Map White, Color White

Variant 3: Color Map Green, Color Green

After a few days, I checked my listing and it changed into:

Variant 1: Color Map White, Color Black

Variant 2: Color Map White, Color White

Variant 3: Color Map White, Color Green.

What is happening? I can't change the Color map again. Why did this happen and how can I fix it? If I don't what issues will I encounter?

Tags:Add a product, Detail page, Listings
00
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1 reply
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Michelle_Amazon

Hello @Seller_oVm4WIyhqLgjj,

Michelle at Amazon here. I am sorry to hear that you are having issues with your variation. Can you please provide me with the case ID you have with Seller Support? If you don't have a case yet, please start here and let me know if they are not able to help you.

Regards,

Michelle

00
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user profile
Michelle_Amazon

Hello @Seller_oVm4WIyhqLgjj,

Michelle at Amazon here. I am sorry to hear that you are having issues with your variation. Can you please provide me with the case ID you have with Seller Support? If you don't have a case yet, please start here and let me know if they are not able to help you.

Regards,

Michelle

00
user profile
Michelle_Amazon

Hello @Seller_oVm4WIyhqLgjj,

Michelle at Amazon here. I am sorry to hear that you are having issues with your variation. Can you please provide me with the case ID you have with Seller Support? If you don't have a case yet, please start here and let me know if they are not able to help you.

Regards,

Michelle

00
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