Returnless Item Settings and Still Get some items returned
We ship all of our own products from our warehouse and have our return less refunds set at $15. Question: How can we stop some of the customers who have been authorized the automatic return less refund to stop from sending us back the item. We then eat the freight back of course. I have checked our settings and all is good. We do not want them to send it back! Any help or ideas from the forum?
Returnless Item Settings and Still Get some items returned
We ship all of our own products from our warehouse and have our return less refunds set at $15. Question: How can we stop some of the customers who have been authorized the automatic return less refund to stop from sending us back the item. We then eat the freight back of course. I have checked our settings and all is good. We do not want them to send it back! Any help or ideas from the forum?
0 replies
Danika_Amazon
Hi @Seller_iDCS4XpqdGrIpthanks for reaching out with your question. I'm Danika from the Community Manager team.
Just to ensure I'm following your question--you're requesting returnless refunds for items under $15, but your customers are returning the items in spite of knowing they don't need to, causing you unwanted freight charges. Is that correct?
I've done a quick search but don't yet see a solution that matches your issue. Give me a moment to research this with my internal teams and I will get back to you shortly.
Thanks for your patience,
- Danika
