Product Compliance Request Under Review for Over 2 months
Hello,
We are selling in the electric scooter category and received a Product Compliance Request and submitted all of the required documentation. Steps we have taken below:
(1) Compliance request received
(2) Submitted all required documentation
(3) Compliance request "Under Review"
(4) Opened support cases, had 10+ calls with support
(5) Support told us to update certain details on the PDP
(6) Made changes
(7) Opened support cases, had 10+ calls with support
(8) Still no resolution from support.
We have tried everything we can to get this case pushed forward, but there is no resolution in sight. Does anyone have advice on next steps? Any help on this would be greatly appreciated!
Thanks
Product Compliance Request Under Review for Over 2 months
Hello,
We are selling in the electric scooter category and received a Product Compliance Request and submitted all of the required documentation. Steps we have taken below:
(1) Compliance request received
(2) Submitted all required documentation
(3) Compliance request "Under Review"
(4) Opened support cases, had 10+ calls with support
(5) Support told us to update certain details on the PDP
(6) Made changes
(7) Opened support cases, had 10+ calls with support
(8) Still no resolution from support.
We have tried everything we can to get this case pushed forward, but there is no resolution in sight. Does anyone have advice on next steps? Any help on this would be greatly appreciated!
Thanks
0 replies
Emet_Amazon
Hello @Seller_2gt2KkyKgWLIu,
Thank you for posting your concerns with your pending compliance review.
We are selling in the electric scooter category and received a Product Compliance Request and submitted all of the required documentation. Steps we have taken below:
(1) Compliance request received
(2) Submitted all required documentation
(3) Compliance request "Under Review"
(4) Opened support cases, had 10+ calls with support
(5) Support told us to update certain details on the PDP
(6) Made changes
(7) Opened support cases, had 10+ calls with support
(8) Still no resolution from support.
We have tried everything we can to get this case pushed forward, but there is no resolution in sight. Does anyone have advice on next steps? Any help on this would be greatly appreciated!
As you've mentioned, you have completed the requested steps but have not heard back from the review team.
I would ask that you provide your related case ID where these documents were being reviewed, or where you had reached out regarding these delays. This will help us better understand your specific situation, and if necessary communicate with the appropriate teams.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
