No apparent reason for my account being Featured Offer Eligible - "No" : Reoccurring Issue
About two year ago every SKU in my account switched to Featured Offer Eligible - "No". Seller Support had no guidance for me. No account performance targets or policies defects. It was about seven months before my account returned to Eligible - Yes. Then it happened again. I waited, and waited, and the account flipped back, again seemingly randomly. Now it has happened a third time.
My seller account health is all perfect. I have been an active Amazon seller, specializing in books, for over 18 years. I know how to manage all my account metrics and regulations. I am not a hobbyist seller. And I want to make it perfectly clear that I understand there is a tremendous difference between winning the "featured offer" buy-box and being "featured offer eligible." I am perfectly aware that winning the buy-box is a completely separate matter, but unless some of my products are featured offer eligible then my seller account turns into a ghost town.
I have read through quite a few discussion threads from dozens of sellers with the same (seemingly random) problem and a number of them had success getting their case escalated through tagging moderators.
Case ID: 15148229261, and Case ID: 15148402831
@Cade_Amazon @SEAmod @CR_Amazon
@Danny_Amazon @Quincy_Amazon @Rose_Amazon
@Tatiana_Amazon@LeviDylan_Amazon @TaylorR_Amazon
@Glenn_Amazon @Cooper_Amazon @Blake_Amazon
Unless I can uncover some guidelines or understanding for why this keeps happening I might have to simply abandon my seller account and move on because I can't manage a business which is this arbitrary. Please help!
No apparent reason for my account being Featured Offer Eligible - "No" : Reoccurring Issue
About two year ago every SKU in my account switched to Featured Offer Eligible - "No". Seller Support had no guidance for me. No account performance targets or policies defects. It was about seven months before my account returned to Eligible - Yes. Then it happened again. I waited, and waited, and the account flipped back, again seemingly randomly. Now it has happened a third time.
My seller account health is all perfect. I have been an active Amazon seller, specializing in books, for over 18 years. I know how to manage all my account metrics and regulations. I am not a hobbyist seller. And I want to make it perfectly clear that I understand there is a tremendous difference between winning the "featured offer" buy-box and being "featured offer eligible." I am perfectly aware that winning the buy-box is a completely separate matter, but unless some of my products are featured offer eligible then my seller account turns into a ghost town.
I have read through quite a few discussion threads from dozens of sellers with the same (seemingly random) problem and a number of them had success getting their case escalated through tagging moderators.
Case ID: 15148229261, and Case ID: 15148402831
@Cade_Amazon @SEAmod @CR_Amazon
@Danny_Amazon @Quincy_Amazon @Rose_Amazon
@Tatiana_Amazon@LeviDylan_Amazon @TaylorR_Amazon
@Glenn_Amazon @Cooper_Amazon @Blake_Amazon
Unless I can uncover some guidelines or understanding for why this keeps happening I might have to simply abandon my seller account and move on because I can't manage a business which is this arbitrary. Please help!
0 replies
Seller_C2NiEkAU4xTGT
I completely sympathize with you. We have been having the same problem off and on for the last year. Usually a MOD escalation has helped....eventually...only for it to happen randomly again at some point. We are waiting for help right now.
We also sell books. When we are FO Eligible we do pretty well, when it is switched to NO on all ASINS we predictably do poorly.
It is outrageously frustrating
Seller_roNdLQpqbVoOH
This has happened - and continues to happen - with enough regularity to enough sellers, that I believe something is amiss and it needs to be taken seriously by Amazon and looked into.
Just a random mod escalating a random case here and there will no longer do. 😖
Seller_s7F7fMBDtix0d
ANY hit (a late shipment, late delivery, bad feedback, etc.) on your metrics can take away that eligibility. Also, if your sales dip below a certain threshold in a category you can lose eligibility (and then it is even harder to get sales to get it back). Recheck all of your metrics, even the most innocuous thing can be what triggers it.
Seller_rGcQW1yb6ZWbC
You are right - there is nothing worse that when you sat through your sentence (7, 30, 60 or more days) and you finally feel you are out of the dog house. But unfortunately, there is some metric we are not aware of that we need to stay within in order to get buy box eligible again.
I have heard that in order to be buy box eligible, there are unforeseen numbers we must meet. It stinks, but they do seem to exist.
I have found that by having your sales volume at a certain rate, you will get it back. Unfortunately, you need to keep your sales above a certain amount. And unfortunately, they do not publish that number. I do believe it is above 40 sales in a 30 day window,. I know that is a near impossibility when you are not buy box eligible. Sometimes, you just need to do what ever you can to get it back, even if that means selling at the lowest price or even a loss.
I have no proof of this theory. But it was told to me by an old timer a long time ago.
Seller_2ocdeVST6pSqj
You should not have to sell at the lowest price to get it back,,,thats an outrage, and were having the same problem,,,had a constant flow through Saturday and then boom, completely cut off and now featured offer says 0 when before saturday it didn't...Its just ridiculous how this system works and turns off your business. Only one order since saturday because of it. Its not right and not pro business. We even dropped tons of prices especially on books, and it did no good whatsoever....rotten metric grading system who needs it. Its way too heavily graded and carries too much weight over one metric point, even when everything is still healthy. You drop a couple points and its like th end of the world. Its a bullying bot system and when your paying loads of money in fees every month,,,this needs to come out against amazon.
Seller_5tHvyB7e5ELWT
I don't understand the "buy box" or "featured offer" but I do know that my book business has almost quit having sales. My prices are all competitive and I don't understand at all what has happened. I used to have a thriving business and now I can go two days without a single sale. What do I need to do to change this?
LeviDylan_Amazon
Hello @Seller_5pQZwHtTIWUHN,
Thank you for reaching out on the Seller Forums.
From what you have shared I see that you have lost the featured offer eligibility and you have questions as to why.
My goal is to provide you with more guidance. For this, I am engaging a Community Manager to review this situation further.
If you have any further questions or updates to provide, please feel free to respond in this thread. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_Xm9ZXdbDd6NZw
It's got to be a bug with how many it's happening to. I'm brand registered, listed a new product (my own), and don't have featured offer. There is no featured offer on it. Every metric I have is great. Have featured offer on my other FBM. Amazon's bots have run amuck again.
Support of course ignored it and gave a copy paste reply of a link to getting featured offer. No help.
Seller_wmXjKJ1EKHo9D
Again, they are desperately trying to get ride of all FBM 3rd party book sellers. I have had the same issues, not 1 problem for over 6years then about 8months ago it’s been a fight everyday. You’ll notice Amazon now automatically responds to messages sent TO YOU regarding order problems and issues automatic A to Z claim. They do this without you ever receiving the message. If you’ll look under the ALL tab in your messages you’ll most likely see automatic responses issued by Amazon without ever alerting you.
Plus, they are deactivating tons of my listings (205 as of today)for pricing errors. When ask to open a case log, I did and explained the situation. Then they asked me to list all deactivation’s by ISBN # and how I come to my price setting. I responded back with EXACTLY everything they asked by providing a detailed list of my research methods and where I get my pricing reference's and so on. Then I get a message asking me to provide a list with all pricing outside pricing reference and what factors where considered for EVERY ISBN deactivation. I was so shocked they asked me to do their job for them! I told them I already did MY research when listing my book and asked them to please provide me a list of how they come to the highest and lowest price for every ISBN on Amazon and what are all the factors taken into account. I’m waiting to hear back or be deactivated. This never happened in the previous 5-6 years. It’s only recently that these things are all happening. Coincidence, I think not.
Seller_keSnEDesLFVwv
It happened to me too. Twice in the past year.
Please look here
