Unreasonable handling of on-time delivery rate
I would like to ask, regarding the buyer's application for return and refund, which caused Amazon to record the on-time delivery rate as a failure to deliver on time, in fact, the ordered goods had been delivered to the buyer's address before the on-time delivery date, and there was no overdue date. The buyer's delivery date: Friday, December 6, 2024 PST to Wednesday, December 18, 2024 PST,
The logistics company's arrival date is December 1, 2024, and it is placed in the buyer's mailbox, but the buyer did not notice that the goods had arrived, and the buyer applied for a return and refund. Why would the seller's store affect the on-time delivery rate? How to solve this problem? If such a buyer appears in the future, the same problem will still affect the on-time delivery rate. Please help answer this question, thank you.
Unreasonable handling of on-time delivery rate
I would like to ask, regarding the buyer's application for return and refund, which caused Amazon to record the on-time delivery rate as a failure to deliver on time, in fact, the ordered goods had been delivered to the buyer's address before the on-time delivery date, and there was no overdue date. The buyer's delivery date: Friday, December 6, 2024 PST to Wednesday, December 18, 2024 PST,
The logistics company's arrival date is December 1, 2024, and it is placed in the buyer's mailbox, but the buyer did not notice that the goods had arrived, and the buyer applied for a return and refund. Why would the seller's store affect the on-time delivery rate? How to solve this problem? If such a buyer appears in the future, the same problem will still affect the on-time delivery rate. Please help answer this question, thank you.
0 replies
Bryce_Amazon
Greetings,
We have designed tools to help set accurate delivery dates, reduce late deliveries, and to meet or exceed the minimum OTDR requirement. As Amazon is making calculations on your behalf that affect OTDR, you’ll get OTDR protection from late deliveries on units shipped through standard shipping if you use all 3 tools as follows:
- Shipping Settings Automation (SSA), you must choose one of the preferred ship methods in the SSA templates, which will mark the transit time on the shipping template as "Managed by Amazon".
- Automated handling time (AHT), you must ensure that automated handling time is enabled in your shipping settings.
- Amazon Buy Shipping, you can use Amazon Buy Shipping to purchase “OTDR Protected” labels through Manage Orders, Shipping API, Veeqo, or select multi-channel integrators with access to Amazon Buy Shipping. You must choose shipping labels marked as “OTDR Protected” when purchasing labels.
Note: OTDR Protection is only available for units shipped through Standard Shipping, units shipped through other shipping options such as Free Economy, Standard Prime, or Premium Shipping, are not eligible for OTDR protection.
If you'd like to read more, I recommend this recent thread by my colleague, which includes an FAQ. Let me know if you have any follow-up.
- Bryce
