customer item is showing delivered and handed to to a resident but the customer was not there and did not received the item please assist
Today I received an order inquiry for a book that was shipped by me (merchant fulfilled).
The message Amazon sent is below. I am not sure how to respond I would appreciate suggestions. Thank you.
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: 0720802512
Order number: 114-4039326-6829017
Return requested: No
Reason for contact: customer item is showing delivered and handed to to a resident but the customer was not there and did not received the item please assist
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
customer item is showing delivered and handed to to a resident but the customer was not there and did not received the item please assist
Today I received an order inquiry for a book that was shipped by me (merchant fulfilled).
The message Amazon sent is below. I am not sure how to respond I would appreciate suggestions. Thank you.
Dear Amazon Seller,
This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:
Product: 0720802512
Order number: 114-4039326-6829017
Return requested: No
Reason for contact: customer item is showing delivered and handed to to a resident but the customer was not there and did not received the item please assist
Please respond to this request within 48 hours.
Thanks,
Amazon Customer Service
0 replies
Seller_XSqPquQH4FvW1
Tell the customer politely that they need to ask the "resident" about it. This lack of initiative in a buyer is unfortunately common.
