That will finish it for me...
Just received:
"Your account has a gap of two days or more between your set handling time and your actual handling time. You can choose to close this gap by manually setting an accurate handling time on your account and SKUs or by enabling automated handling time.
On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time. "
So this is the second time I will be punished for delighting buyers with early delivery by being forced to make promises I can't always keep, disappointing buyers, getting negative feedback and other issues because instead of early, items are delivered late (USPS is good about that lately)
I will delete every SKU they force this on and close out if it affects too many. of course first I will have a few late shipments as I don't care what they tell me, i KNOW what days I can ship or not. So it's my fault that some buyers purchase on a shipping day and it goes out that same day, while others purchase 3 hours later and it CAN'T go out until 3 days later?
I am so tired of everything here.....
That will finish it for me...
Just received:
"Your account has a gap of two days or more between your set handling time and your actual handling time. You can choose to close this gap by manually setting an accurate handling time on your account and SKUs or by enabling automated handling time.
On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time. "
So this is the second time I will be punished for delighting buyers with early delivery by being forced to make promises I can't always keep, disappointing buyers, getting negative feedback and other issues because instead of early, items are delivered late (USPS is good about that lately)
I will delete every SKU they force this on and close out if it affects too many. of course first I will have a few late shipments as I don't care what they tell me, i KNOW what days I can ship or not. So it's my fault that some buyers purchase on a shipping day and it goes out that same day, while others purchase 3 hours later and it CAN'T go out until 3 days later?
I am so tired of everything here.....
0 replies
Seller_19GF8wBfQaqJL
@SEAmod , This is an Issue.. We are in a small rural area and USPS has just Added 4 days to all rural mail routes in Our State (oregon).. they have removed all local sorting hubs.. and USPS will no longer deliver anything on Saturdays /(nationwide) except Priority mail.. You are attempting to destroy the rest of us by forcing unreal Handling and Shipping times upon us..
Please do not mess with our Handling Times as this will just make all Amazon customers very unhappy. USPS has made sever changes to the Delivery system in the USA and you should already know this..
Extra 4 days for all Mail delivery now is standard for all address in the USA and No more Saturday deliveries except Priority mail ..
Amazon making changes to our Preset handling times should not happen and shoudl not be allowed..
WE work for ourselves, not Amazon!. @SEAmod Please do not let them do this.
Your account has a gap of two days or more between your set handling time and your actual handling time. You can choose to close this gap by manually setting an accurate handling time on your account and SKUs or by enabling automated handling time.
On September 25, 2024, your handling time gap will be measured, and if it remains above two days as per our policy for on-time delivery, you will be auto-enrolled into having automated handling time enabled and will no longer be able to disable automated handling time. To learn more about how your handling time gap is calculated, go to Fulfillment Insight dashboard.
Seller_nRFmxiQg4EGrw
And this is why I have a significant number of orders that came in over the weekend, that I could easily have shipped today, but am holding off until Tuesday so that I can keep that "gap" lower than 2.
Yes, Amazon policy is FORCING us to give worse customer service.
Seller_rI7BZIczK8iAC
This. All those newbies getting "approved" in Nike, Adidas, Funkopop and many, many more: they create or jump on listings, they send in inventory and Amazon confiscates and destroys their items. Just one example, but that can ruin the enthousiasm and joy of young people.
Seller_TvaTXH61RRGLO
They never give up, aren't they? They will eventually penalize the account for early delivery...Why not? They have the outrageous "low stock" fines. It is going into absurd.
Seller_4zBzdtgCyS9EI
But it's all about profit. If they ran an honest, fair selling site, they couldn't line their pockets with our work and struggles. Educating new sellers isn't going to put money from their failed ventures into their pockets. 0 morals, money is all that matters. (Just saw Brigitte already said this much...)
Seller_FwpA1naSVnywt
Very bad policy.
At least they say they will not de-activate over late shipments re items that get entrapped by this monstrous policy.
Seller_4zBzdtgCyS9EI
LOL, yeah....right.......
Seller_LFkcBs5YkkhhM
Too many Amazon employees sitting around with nothing to do except to dream up outrageous, monstrous, hurtful, and idiotic policies that antagonize and torment long time sellers. Ideas are then passed up the Amazon food chain until they arrive at the desks of prime candidates for induction into the "Peter Principle" hall of fame.
Seller_TTc5Vo48AaOHg
post.Unfortunately, walking away isn't an option for us. I've spent a very significant amount of time this week focused on figuring this out and trying to get clarification, and so far nothing has actually been answered or even acknowledged that the questions have been heard. Just cut and past links back to the same language in the same announcements and emails that I asked to be clarified.
So, the only way to interrupt that response, is that this is a take it or leave it edict. OK then, I'm a rule follower. I will do my best to comply.
But, something I hope someone, somewhere will consider is that while I've been focused on this, I have not added any new products, started any advertising campaigns, worked on adding any EBC or video content, improving any images, no AB experiments, none of that.
The only actual Amazon related business tasks accomplished so far this week are limited to decreasing the maximum allowed order qty and waiting until the Ship By Date on the order to process it, which appear to work counter to the good buying experience that was stated as the goal. I can't make sense of it, but cannot afford to spend much more time and energy trying to.
I cannot be pressured and leveraged into FBA. Its not that I wouldn't love to turn fullfillment over to others, but my products aren't suited and cannot be modified to be suitable. So, given my current dependency on the platform, only being allowed to use FBA puts me out business, literally. How do I justify continuing to invest resources into Amazon with threat of being deactivated over things I cannot control constantly looming? Hold on and tread water and hope they change their mind? Business plans built on hope do not typically work out very well.
So, where do we go from here? No clue right now. Suggestions and strategies are welcomed.
Em
Seller_4zBzdtgCyS9EI
Just make sure you FULLY understand what kind of ice you stand on...and put efforts into other options....they will find a reason to suspend you at some point and over night hold your money for weeks, maybe months......be prepared.
I have canceled prime today, no longer supporting Amazon where I don't have to. Taking even more of my shopping elsewhere. Working on a complete transfer and cut-off from Amazon.
