Lack of Response AMAZON INTERNAL TEAM to case
It has been almost six days since we reached out for assistance, and the lack of communication is impacting our ability to address the issue efficiently.It appears that the internal team's response time is slower than expected. This delay is not only frustrating but also affecting our operations and customer service.
Adding to our frustration, one of Amazon's correspondent, Paul G, seemingly copied and pasted our message back to us, indicating a lack of personalized attention and understanding of the urgency of our situation.
CASE ID 14966365651
Lack of Response AMAZON INTERNAL TEAM to case
It has been almost six days since we reached out for assistance, and the lack of communication is impacting our ability to address the issue efficiently.It appears that the internal team's response time is slower than expected. This delay is not only frustrating but also affecting our operations and customer service.
Adding to our frustration, one of Amazon's correspondent, Paul G, seemingly copied and pasted our message back to us, indicating a lack of personalized attention and understanding of the urgency of our situation.
CASE ID 14966365651
0 replies
Seller_NbYSGJ8Tehgbv
You are describing Amazon customer service, perfectly. They work with copy and paste templates.
I have waited 2 weeks (and I am still waiting) to get my country of origin for my legal entity updates.
Seller_z98HKZYs9bP1h
They Copy/Paste our message CASE ID 14966365651
Seller_rI7BZIczK8iAC
Sorry, but big LOL. You have to be new on Amazon. Personalized attention? You get the attention of the AI, like all of us.
You will have quicker results by creating a thread here and describing your problem. Amazon is a self service platform and the seller has to find out himself how he can fix a situation by correcting his settings, for example.
Rose_Amazon
Hi @Elite_Sports_871,
Thanks for the post and sorry to hear about your experience.
I will review your case and respond back to you on this post.
Thanks in advance for your patience.
Rose_Amazon
Seller_xQAqE6K0eSCBc
cases sent to internal secret uncontactable teams tend to disappear never to be heard from again. small and larger issues. this has to be designed this way
Seller_Wq59fVMj0YIdF
Escalated to internal team or dev team, depends on the situation, on my case i am at 2 weeks + counting . so far got only 1 email after 10 days just to tell me that there is no update , and my issue is related to business entity change + deposit method update, Good luck with ur case.
Seller_Dnr3BeLpISKkl
If I got a placement fee every time that happened to me I'd be as rich as Jeff Bezos.
Seller_iobipI6xASRkh
HAHA the AI is supposed to acknowledge by copy/paste what you said. It is a template with generative fill. It was confused on what you were saying so it pretty much copy/pasted your message and has no idea what is going on. Of course not, It is just an algorithm nothing intelligent about it.
I love how they throw names on it - maybe it helps identify what server it went to but doubtful; it is probably generated.
I have been waiting months for a few internal team resolutions including 12 alerts on my account health for ASINs that don't exist (and haven't in at least a year). Pretty much it means you hit a wall.
On a side note, if it is a catalog issue have you tried calling the catalog department in seller support? They are actually helpful and can pinpoint issues and resolutions much faster than fighting a bot. Also, if you start a new thread on the issue we might be able to help out.
Seller_rxEVr6al5MO0Z
I have a case opened on Feb 6th - zero response yet. Have another opened on March 5th - also zero response. Seems to be the norm.
