Customer sent back wrong item
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Seller_8ClZEW0n7Nx2A

Customer sent back wrong item

so we process the refund and uploaded the picture showing the wrong item. Now customer opens a to z claim and they win. why when i looked at the no money refund we processed does it look like we didnt even do that

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Manage Buyer Experience
Tags:A to Z Claims
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Quincy_Amazon
In reply to: Seller_8ClZEW0n7Nx2A's post

Hello @Seller_8ClZEW0n7Nx2A

Thank you for posting your inquiry to the Forums.

Please feel free to provide the related order ID number to this thread and I can review the correspondence already provided.

Regards,

Quincy_Amazon

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