Low Product Review Counts - Amazon Forcing Customers To Leave Full Reviews Instead of Ratings
Who else is noticing that getting product ratings has become a lot harder? Amazon review request emails sent to customers now force the customer to leave a full text review instead of a simple product star rating. This means that only customers with a truly negative experience are incentivized to leave a review and it makes launching new products significantly harder.
A quick glance in the "New Releases" best sellers on any category will show you that these new products often have lower star ratings than similar products that have been around a long time.
This doesn't seem like it's in Amazon's best interests because most customers that had a positive experience won't go out of their way to leave a review. I really hope that the system is changed back to how it was before when customers could leave star ratings with a simple click.
Low Product Review Counts - Amazon Forcing Customers To Leave Full Reviews Instead of Ratings
Who else is noticing that getting product ratings has become a lot harder? Amazon review request emails sent to customers now force the customer to leave a full text review instead of a simple product star rating. This means that only customers with a truly negative experience are incentivized to leave a review and it makes launching new products significantly harder.
A quick glance in the "New Releases" best sellers on any category will show you that these new products often have lower star ratings than similar products that have been around a long time.
This doesn't seem like it's in Amazon's best interests because most customers that had a positive experience won't go out of their way to leave a review. I really hope that the system is changed back to how it was before when customers could leave star ratings with a simple click.
0 replies
Quincy_Amazon
Hello @Seller_wURwU1z1TmJZD
Thank you for posting to the Forums and for providing that feedback regarding product star ratings. Your feedback will be passed along to the appropriate partner team(s).
We look forward to your continued contributions to the Forums!
Regards,
Quincy_Amazon