Professional scam
I think doing professional scam with people
I am going through a difficult situation with the deactivation of my Amazon seller account, and I would like to ask for advice from other sellers who may have faced something similar, as well as request help from Amazon itself to resolve this issue.
What happened:
Notification received: I received a notification from Amazon informing me that my account had been deactivated due to concerns about the authenticity of a product I sold, without any prior warning to correct a possible violation, in accordance with Section 3 of the Amazon Services Business Solutions Agreement.
Account status: My seller account was in good standing before the deactivation, with no active violations, customer complaints, or policy issues.
Action taken: As soon as I was notified about the account deactivation, I submitted a detailed plan of action to Amazon, along with the invoice and other supporting documents (order confirmation, shipping and delivery emails, and a bank statement confirming the transaction), proving that the purchase was made directly with the manufacturer and that the products are original and new. I also provided all the manufacturer's details, including their address and contact information, allowing Amazon to verify the authenticity of the purchase directly with them.
My concern:
Despite submitting all the requested documentation and a plan of action detailing the steps I have taken to resolve the issue and prevent future problems, my appeal was denied, and the account remains deactivated.
I am confused about what information might be missing or what steps I should take to resolve this situation, as Amazon has denied my appeals several times, stating that I have not provided "sufficient information requested to address our concerns about your account. For privacy reasons, we do not provide details about our investigation methods."
Case ID RE:[CASE 16557085171]
Case ID :RE:[CASE 16570274451]
Professional scam
I think doing professional scam with people
I am going through a difficult situation with the deactivation of my Amazon seller account, and I would like to ask for advice from other sellers who may have faced something similar, as well as request help from Amazon itself to resolve this issue.
What happened:
Notification received: I received a notification from Amazon informing me that my account had been deactivated due to concerns about the authenticity of a product I sold, without any prior warning to correct a possible violation, in accordance with Section 3 of the Amazon Services Business Solutions Agreement.
Account status: My seller account was in good standing before the deactivation, with no active violations, customer complaints, or policy issues.
Action taken: As soon as I was notified about the account deactivation, I submitted a detailed plan of action to Amazon, along with the invoice and other supporting documents (order confirmation, shipping and delivery emails, and a bank statement confirming the transaction), proving that the purchase was made directly with the manufacturer and that the products are original and new. I also provided all the manufacturer's details, including their address and contact information, allowing Amazon to verify the authenticity of the purchase directly with them.
My concern:
Despite submitting all the requested documentation and a plan of action detailing the steps I have taken to resolve the issue and prevent future problems, my appeal was denied, and the account remains deactivated.
I am confused about what information might be missing or what steps I should take to resolve this situation, as Amazon has denied my appeals several times, stating that I have not provided "sufficient information requested to address our concerns about your account. For privacy reasons, we do not provide details about our investigation methods."
Case ID RE:[CASE 16557085171]
Case ID :RE:[CASE 16570274451]
0 replies
Seller_CW0P5hgbsiqWX
OP: "Notification received: I received a notification from Amazon informing me that my account had been deactivated due to concerns about the authenticity of a product I sold, without any prior warning to correct a possible violation, in accordance with Section 3 of the Amazon Services Business Solutions Agreement."
It is not a professional scam. It is the way Amazon protects both buyers and sellers.
There is only one way out of this situation. You must send your commercial invoice to Amazon to show that the product was purchased directly from the manufacturer.
Amazon knows what an invoice includes. An invoice is used when Your USA business has a retail commercial credit account with the manufacturer. Most all invoices include all of the following:
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, and terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quantity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
- TERMS OF PAYMENT: 30 days, 60 days, 90 days, interest assessed
Some have more, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, and paid sales tax on it, you are not buying wholesale from the manufacturer.
When you send that invoice, it has all the information on it for Amazon to verify the product you are selling.
Seller_kIukTwdhvntAp
"I am confused about what information might be missing or what steps I should take to resolve this situation"
All of the information that @Seller_CW0P5hgbsiqWX has provided is correct for the 'new, improved, Amazon'.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Be sure to send a nice note thanking all the YouTube and TikTok producers that got you into this mess.
