On-Time Delivery Rate issues
Out of all my shipments, 1 package was shipped one day later then promised. I took it to UPS one day earlier than expected, scanned one day earlier. Looks like there was a "Delay in delivery due to unexpected circumstances" on UPS end. How can I be responsible for UPS delivery time?
Of Course this does not apply to FBA because they rather you use their services, so they are trying to eliminate us FBM users.
Letter from amazon states we need to buy a label that is protected?
AMAZON: For future reference please note that for OTDR Protection: If you purchase a shipping label with the "OTDR Protected" badge in Amazon Buy Shipping and used Automated Handling Time (AHT) and Shipping Settings Automation (SSA), your OTDR will not be negatively impacted by late deliveries.
Delivery Information
Time Location Event Details
Wed, Jul 10, 2024, 11:42 AM PDT Stafford TX US Package delivered.
Wed, Jul 10, 2024, 4:10 AM PDT US Package is out for delivery.
Tue, Jul 9, 2024, 8:15 PM PDT Stafford TX US Delay in delivery due to unexpected circumstances.
Mon, Jul 8, 2024, 3:00 PM PDT Package delayed in transit
Sat, Jul 6, 2024, 6:43 PM PDT Package transferred to another carrier for delivery.
Sat, Jul 6, 2024, 6:43 PM PDT Stafford TX US Package transferred to another carrier for delivery.
Sat, Jul 6, 2024, 1:14 AM PDT Package arrived at a carrier facility.
Sat, Jul 6, 2024, 1:14 AM PDT Stafford TX US Package arrived at a carrier facility.
Fri, Jul 5, 2024, 7:18 PM PDT Package arrived at a carrier facility.
Fri, Jul 5, 2024, 6:34 PM PDT Package left the carrier facility.
Fri, Jul 5, 2024, 12:45 PM PDT Package arrived at a carrier facility.
Wed, Jul 3, 2024, 9:25 AM PDT Package left the carrier facility.
Wed, Jul 3, 2024, 4:05 AM PDT Package arrived at a carrier facility.
Tue, Jul 2, 2024, 7:30 PM PDT Package left the carrier facility.
Tue, Jul 2, 2024, 6:41 PM PDT Package arrived at a carrier facility.
Tue, Jul 2, 2024, 6:41 PM PDT Lauderhill FL US Package arrived at a carrier facility.
Mon, Jul 1, 2024, 2:19 PM PDT Fort Lauderdale FL US Carrier received the package.
Mon, Jul 1, 2024, 2:19 PM PDT Package arrived at a carrier facility.
Mon, Jul 1, 2024, 6:17 AM PDT Carrier picked up the package.
On-Time Delivery Rate issues
Out of all my shipments, 1 package was shipped one day later then promised. I took it to UPS one day earlier than expected, scanned one day earlier. Looks like there was a "Delay in delivery due to unexpected circumstances" on UPS end. How can I be responsible for UPS delivery time?
Of Course this does not apply to FBA because they rather you use their services, so they are trying to eliminate us FBM users.
Letter from amazon states we need to buy a label that is protected?
AMAZON: For future reference please note that for OTDR Protection: If you purchase a shipping label with the "OTDR Protected" badge in Amazon Buy Shipping and used Automated Handling Time (AHT) and Shipping Settings Automation (SSA), your OTDR will not be negatively impacted by late deliveries.
Delivery Information
Time Location Event Details
Wed, Jul 10, 2024, 11:42 AM PDT Stafford TX US Package delivered.
Wed, Jul 10, 2024, 4:10 AM PDT US Package is out for delivery.
Tue, Jul 9, 2024, 8:15 PM PDT Stafford TX US Delay in delivery due to unexpected circumstances.
Mon, Jul 8, 2024, 3:00 PM PDT Package delayed in transit
Sat, Jul 6, 2024, 6:43 PM PDT Package transferred to another carrier for delivery.
Sat, Jul 6, 2024, 6:43 PM PDT Stafford TX US Package transferred to another carrier for delivery.
Sat, Jul 6, 2024, 1:14 AM PDT Package arrived at a carrier facility.
Sat, Jul 6, 2024, 1:14 AM PDT Stafford TX US Package arrived at a carrier facility.
Fri, Jul 5, 2024, 7:18 PM PDT Package arrived at a carrier facility.
Fri, Jul 5, 2024, 6:34 PM PDT Package left the carrier facility.
Fri, Jul 5, 2024, 12:45 PM PDT Package arrived at a carrier facility.
Wed, Jul 3, 2024, 9:25 AM PDT Package left the carrier facility.
Wed, Jul 3, 2024, 4:05 AM PDT Package arrived at a carrier facility.
Tue, Jul 2, 2024, 7:30 PM PDT Package left the carrier facility.
Tue, Jul 2, 2024, 6:41 PM PDT Package arrived at a carrier facility.
Tue, Jul 2, 2024, 6:41 PM PDT Lauderhill FL US Package arrived at a carrier facility.
Mon, Jul 1, 2024, 2:19 PM PDT Fort Lauderdale FL US Carrier received the package.
Mon, Jul 1, 2024, 2:19 PM PDT Package arrived at a carrier facility.
Mon, Jul 1, 2024, 6:17 AM PDT Carrier picked up the package.
1 reply
Roberto_Amazon
Hello! @Seller_kTqwSbLJp8wxO
Thank you for using the Forums. Similar issues have been widely discussed here in the Forums, the policy changes for OTDR have been announced here: New updates to our on-time delivery policy and shipping settings.
To learn more, review your OTDR on your Account Health dashboard or go to On-time delivery.
Please follow up on that thread with your comments or questions.
Regards,
Roberto
