Amazon cheat their seller with making ABUSE POLICY / Own Profitable policy forcefully
I am manufactirer of some type of gas stove parts and manufacturng from 2007. our all items are as per market standard with best quality and doing business with major brands. our all items are with particular shape, size and same dimension, and same quality in the name of Delta Gas Stove Parts, Customer place a specific order for a required parts, we are process as per order shape and size and deliver by ATS. But some time that order not competable with customer replacement parts because customer place a order only seen image of product not size and dimension, and this is not a seller fault. When i replace this order with same ITEM, which is not competible with her/him because first delivery not competable. in this same condition customer replace again and again and seller will bound with replacemt policy other wise take peneltis. that means if seller process order pay shipping charge if not process pay fine ie seller is lible to pay 10 times fine then their earning per order. I contact to all replacemrnt customer throgh buyer seller massage but in this case 2% customer reply / call us for their problem and we resolve it and customer get happy but ther 98% not seen their email and not reached to them. I contact to SELLER SUPPORT so many times to stop my Replacement order and issue refund money to customer, but they denied and told that this is not a policy ( APKO ORDER REPLACEMENT ME DENA HE PADEGA NAHI TO FINE BHARNA PADEGA ) this is not fair policy this is cheat with seller policy, as per act not any body/organisation/company doing business forcefully. In this policy small sellers like us have to bear the lossed by extra double tripple easy ship charges + bad review too. Now I want to know that from AMAZON and other seller is this policy correct or not or in favour of seller and good practice of business, if not then refund my Replacement shipping charges and cancelation fee cherged with us in last few months and review their policy and make it as benefecial to all.
Amazon cheat their seller with making ABUSE POLICY / Own Profitable policy forcefully
I am manufactirer of some type of gas stove parts and manufacturng from 2007. our all items are as per market standard with best quality and doing business with major brands. our all items are with particular shape, size and same dimension, and same quality in the name of Delta Gas Stove Parts, Customer place a specific order for a required parts, we are process as per order shape and size and deliver by ATS. But some time that order not competable with customer replacement parts because customer place a order only seen image of product not size and dimension, and this is not a seller fault. When i replace this order with same ITEM, which is not competible with her/him because first delivery not competable. in this same condition customer replace again and again and seller will bound with replacemt policy other wise take peneltis. that means if seller process order pay shipping charge if not process pay fine ie seller is lible to pay 10 times fine then their earning per order. I contact to all replacemrnt customer throgh buyer seller massage but in this case 2% customer reply / call us for their problem and we resolve it and customer get happy but ther 98% not seen their email and not reached to them. I contact to SELLER SUPPORT so many times to stop my Replacement order and issue refund money to customer, but they denied and told that this is not a policy ( APKO ORDER REPLACEMENT ME DENA HE PADEGA NAHI TO FINE BHARNA PADEGA ) this is not fair policy this is cheat with seller policy, as per act not any body/organisation/company doing business forcefully. In this policy small sellers like us have to bear the lossed by extra double tripple easy ship charges + bad review too. Now I want to know that from AMAZON and other seller is this policy correct or not or in favour of seller and good practice of business, if not then refund my Replacement shipping charges and cancelation fee cherged with us in last few months and review their policy and make it as benefecial to all.
0 replies
Seller_uFAJWnV9ynhOB
I noticed your listing for "DELTA Gas Stove Parts," which currently appears to be your best-selling item. After reviewing the issues you've encountered, as well as the mockup request you made to customers, I believe your audience may not fully understand the information provided. Specifically, the mockup that indicates whether a 70mm or 80mm burner is needed might be confusing. Based on my experience, and considering that Amazon is unlikely to assist with this matter, there is a viable solution to address this issue.
Firstly, you could create a mockup that compares the size of your gas stove part with a common kitchen item. This visual comparison could help customers better understand the size of the product in a more familiar context. Secondly, upload a physical photo of your product. A real-life image can provide a clearer idea of what customers can expect. Thirdly, consider uploading a video showcasing your product. A video can offer an in-depth look at the product from various angles and demonstrate how it fits or functions, which can be extremely helpful for potential buyers.
In conclusion, improving your listing's quality by working on mockups, A+ content, and videos can help resolve the issue you're facing. Unfortunately, Amazon might not offer the support you're hoping for in this situation, as they may view it from the perspective that you're selling an item of the wrong size, rather than there being an issue with customer understanding. Simplifying and enhancing how you present your product can make it easier for customers to understand and make informed purchasing decisions.
Seller_lQ31pZxq8gz7Z
In today's ecommerce buyers dont tend to read full description and even the apps dont show full description. its best to convey your product's details by images and videos. also when buyer receives a product which is not compatible, he is first given option to replace not refund, so this is not a case where buyer is making an incorrect purchase twice. amazon is a buyer centric company so policies will be made as per buyer, not as per seller. as for margins and loss, you should calculates average loss per successful order and increase sale price
