Request for Removal of Feedback
We have received negative feedback regarding order 114-7404519-1228266.
According to Amazon's regulations, if feedback is only related to the product itself, it can be deleted. However, even though we initiated the deletion request, we received a response in less than a minute stating that the feedback was not suitable for deletion!!!!! We fully respect customers' expression of their shopping experience, but this feedback only indicates the evaluation of the product
The buyer said there is a problem with our product but did not reply or provide evidence, but as a seller, we still comply with Amazon's rules to refund the buyer. We have contacted the customer and provided a solution, but the buyer has not replied to us from beginning to end. How can we find a solution from the buyer and request that Amazon delete this product feedback from a fair standpoint? We have always followed Amazon's rules to help the buyer refund and solve their problem, but now Amazon is not helping us and the buyer is not responding to us. How can we solve this problem
This negative feedback has had a very negative impact on our sales!!!!!! Please double check carefully!!! This is case ID: 16808943341
Request for Removal of Feedback
We have received negative feedback regarding order 114-7404519-1228266.
According to Amazon's regulations, if feedback is only related to the product itself, it can be deleted. However, even though we initiated the deletion request, we received a response in less than a minute stating that the feedback was not suitable for deletion!!!!! We fully respect customers' expression of their shopping experience, but this feedback only indicates the evaluation of the product
The buyer said there is a problem with our product but did not reply or provide evidence, but as a seller, we still comply with Amazon's rules to refund the buyer. We have contacted the customer and provided a solution, but the buyer has not replied to us from beginning to end. How can we find a solution from the buyer and request that Amazon delete this product feedback from a fair standpoint? We have always followed Amazon's rules to help the buyer refund and solve their problem, but now Amazon is not helping us and the buyer is not responding to us. How can we solve this problem
This negative feedback has had a very negative impact on our sales!!!!!! Please double check carefully!!! This is case ID: 16808943341
0 replies
Nano_Amazon
Hello @Seller_jhXLQOgzG5hhb
Thank you for bringing this feedback to our attention. After carefully reviewing the feedback in question and Amazon's policies, we have determined that this particular feedback does not meet the criteria for automatic removal. The feedback directly comments on the product condition and the customer's experience, which are considered valid under Amazon's feedback guidelines.
If you have concrete evidence that the feedback is incorrect (e.g., proof that the item was new and undamaged when shipped), you can appeal through the Feedback Manager.
Regards,
Nano
