Make my ASIN Non-returnable to Returnable
I have listed a baby towel which is non-returnable as per amazon and wish to make it Returnable. Raised the case with amazon. They replied: As per the update received from our internal team, we would like to inform you that for these ASIN are non-returnable due to their classification as "Baby Product" with "7501020" as their "Product_Subcategory" (Catalogue attribute causing non-returnability).
However other brands with same product have their respective product listed as 10 days Returnable.
I think I need to change the subcategory or something. If yes kindly help to do so and guide the right category/subcategory.
Make my ASIN Non-returnable to Returnable
I have listed a baby towel which is non-returnable as per amazon and wish to make it Returnable. Raised the case with amazon. They replied: As per the update received from our internal team, we would like to inform you that for these ASIN are non-returnable due to their classification as "Baby Product" with "7501020" as their "Product_Subcategory" (Catalogue attribute causing non-returnability).
However other brands with same product have their respective product listed as 10 days Returnable.
I think I need to change the subcategory or something. If yes kindly help to do so and guide the right category/subcategory.
0 replies
Kai_Amazon
Hi @MAMTA_ENTERPRISE_IND,
Would it be possible for you to share the most recent CASE ID regarding this issue so I can begin investigating?
Looking forward to hearing back from you soon.
Best,
Kai
Seller_h0YkDVc7QrTw8
But why you want to make it Returnable? What the loss if it is non-returnable?
