No responses from Electronics Safety and Product Compliance teams
Hi there,
Some of my products have been removed due to product safety issues. Then I submitted all the compliance documents to electronics-safety@amazon.com for one and a half months, but I have not received any reply. In addition, one of my products was mistakenly identified as children's school supplies, and I submitted the compliance documents to child-safety@amazon.com to prove this is a misjudgment, it's more than 2 weeks, but I also haven't received any reply.
Is there any way to urge them to review my cases ASAP? Please advise.
Thank you!
No responses from Electronics Safety and Product Compliance teams
Hi there,
Some of my products have been removed due to product safety issues. Then I submitted all the compliance documents to electronics-safety@amazon.com for one and a half months, but I have not received any reply. In addition, one of my products was mistakenly identified as children's school supplies, and I submitted the compliance documents to child-safety@amazon.com to prove this is a misjudgment, it's more than 2 weeks, but I also haven't received any reply.
Is there any way to urge them to review my cases ASAP? Please advise.
Thank you!
0 replies
Topher_Amazon
Hi @Seller_Pm8lucsMLV18F, I would recommend opening a case with support asking for assistance on these two issues with any correspondence you have sent. Feel free to tag me here with the case ID and I'll keep on eye on it accordingly.
Topher
Seller_kwI69DoeZfOjT
Have you solved your problem,One of my products was also judged to be student products and has not been audited for 2 weeks
