Urgent: Repeated Missed Pickups by Assigned Pickup Agent
Dear Amazon Seller Support,
I hope this message finds you well.
I am writing to report an ongoing issue with my scheduled pickups. Despite booking pickups as per standard procedure, the assigned pickup agent has consistently missed the scheduled pickup dates. This has been happening repeatedly, causing significant delays in fulfilling my orders.
Each time I contact the pickup agent directly, they provide various excuses related to my address and assure me they will come for the pickup later in the day. However, they never show up, and the pickup remains incomplete.
This not only disrupts my business operations but also risks my seller performance metrics. I kindly request you to look into this matter urgently and assign a more reliable pickup service to my location.
Please let me know the next steps, or if any additional information is needed from my end.
Thank you for your attention and support.
Best regards,
Vidayalagranth Pvt Ltd
Urgent: Repeated Missed Pickups by Assigned Pickup Agent
Dear Amazon Seller Support,
I hope this message finds you well.
I am writing to report an ongoing issue with my scheduled pickups. Despite booking pickups as per standard procedure, the assigned pickup agent has consistently missed the scheduled pickup dates. This has been happening repeatedly, causing significant delays in fulfilling my orders.
Each time I contact the pickup agent directly, they provide various excuses related to my address and assure me they will come for the pickup later in the day. However, they never show up, and the pickup remains incomplete.
This not only disrupts my business operations but also risks my seller performance metrics. I kindly request you to look into this matter urgently and assign a more reliable pickup service to my location.
Please let me know the next steps, or if any additional information is needed from my end.
Thank you for your attention and support.
Best regards,
Vidayalagranth Pvt Ltd
0 replies
Seller_JPeQ5W157LUVc
my order is pending for 2 days i have comlain regularly but his response is zero
Seller_r3QnGuyF3OtUe
i do have same issues and so far no solution. it affects my business as well
Seller_qIJU2Evib05yT
I also complaint regularly but most of the time it is missed still, no action by amazon
Seller_se8Ja08KzLz9B
fill pickup miss form daily otherwise they will remove your seller fullfilled account and force you to work with FBA, which is not affordable.
Seller_QxgyBUceolP7l
Thank you for bringing this to our attention, and I sincerely apologize for the repeated inconvenience caused by the missed pickups. We understand how important timely pickups are for maintaining your business operations and seller performance metrics.
I have escalated this issue to the concerned logistics team and requested immediate action to review the assigned pickup personnel in your area. We will also ensure that a more reliable pickup agent is assigned moving forward.
In the meantime, I recommend continuing to submit the Pickup Miss Form daily for each missed attempt, as this helps maintain a proper record and protects your account from performance penalties.
Please share the following details to help us investigate further:
Order IDs or AWB numbers of missed pickups
Dates and times of the scheduled pickups
Name/contact number of the pickup agent (if available)
Any screenshots or communication logs (optional but helpful)
We truly appreciate your patience and cooperation, and we’re committed to resolving this as quickly as possible. Feel free to reach out if you have any other concerns or updates.
