Dear Amazon,

We are writing to express our serious concerns regarding a recurring issue of fake Cash on Delivery (COD) orders placed by customers. These customers are placing orders and then rejecting them during transit or upon delivery, often after the package has been opened by your inspection team. This practice is causing significant financial losses and operational challenges for us as sellers.

Our products are handmade, and our packaging is designed to protect these unique items. When rejected packages are opened by your inspection team at the hub, it often leads to the product being damaged or compromised, rendering it unsellable. We urge you to refrain from opening rejected COD packages during their return transit, especially those that have been refused by the customer without being opened by them.

Furthermore, we request that Amazon implement a penalty system for customers who repeatedly engage in such fraudulent behavior. The current situation forces sellers to absorb substantial losses, including advertising costs, platform fees, storage fees, shipping fees, packaging costs, and the cost of damaged goods. This is unsustainable and significantly impacts our ability to operate profitably on your platform. We believe many other sellers are facing similar challenges.

We are incurring significant losses due to these issues. If a solution is not found, we will unfortunately be forced to reconsider our continued presence on the Amazon platform. We kindly request your urgent attention to this matter and prompt action to address these concerns.

Sincerely,