"I accidentally deleted the parent listing, and the variations became detached. I want to recover it
I had my listing created, created the shipping plan, sent the labels to the supplier, and everything was fine. However, I accidentally deleted the parent listing.
All the variations became detached, and the issue is that 24 hours ago, the merchandise entered the warehouses for the first time, and I don't want this to cause problems due to the missing parent listing.
For this reason, I uploaded a template about 30 hours ago, trying to create a parent listing and associate it with the variations under the batch number: 69345019652. Immediately after, I opened a case under number 14129407341, detailing the error and requesting help to recover the parent listing and, of course, associate it with the variations.
The case was answered, but I believe they didn't understand my request, and I'm not sure about the response they provided.
I would appreciate it if you could help me because I would like to restore the parent listing and associate it with the variations, but I don't know how to do it.
Thank you very much.
"I accidentally deleted the parent listing, and the variations became detached. I want to recover it
I had my listing created, created the shipping plan, sent the labels to the supplier, and everything was fine. However, I accidentally deleted the parent listing.
All the variations became detached, and the issue is that 24 hours ago, the merchandise entered the warehouses for the first time, and I don't want this to cause problems due to the missing parent listing.
For this reason, I uploaded a template about 30 hours ago, trying to create a parent listing and associate it with the variations under the batch number: 69345019652. Immediately after, I opened a case under number 14129407341, detailing the error and requesting help to recover the parent listing and, of course, associate it with the variations.
The case was answered, but I believe they didn't understand my request, and I'm not sure about the response they provided.
I would appreciate it if you could help me because I would like to restore the parent listing and associate it with the variations, but I don't know how to do it.
Thank you very much.
0 replies
Seller_oJY2X570rx42E
A parent listing only controls how it's displayed on the website. Your inventory and the shipment won't be affected. (I'm assuming your child listings are still there, even as stand-alone).
If your file feed didn't have any errors, and you followed the instructions, you should have been able to re-create the parent's children. I've deleted a parent and re-created it and re-attached the child listings many times with a file feed.
Michelle_Amazon
Hello @Seller_FU2d7QMl40j9D,
Michelle at Amazon here. I am understand that you are trying to recover your parent ASIN for your variation. As @Seller_oJY2X570rx42E mentioned, this is just a ASIN for your children to live under, as such, you don't need to relist with the same parent ASIN that you created it with and you can let the system create a new parent ASIN. Here is a video to help you create the variation through a feed. This help page will guide you on how to create a new variation and this help page to Create Parent Child Relationships.
I have also reviewed your listings and see that you are using special characters in front of your bullet points, which is a policy violation.
Per the Product Detail Page Rules policy:
Don’t use HTML, JavaScript, or other types of code in your product detail pages. As a special case, you can use line breaks </br> in the description.
If you are still having issues after reviewing the help pages and have tried to create them again, please respond back so I can look into this further.
Regards,
Michelle
Seller_wjQ9pzrgbR34i
I made the same mistake. You can try to recreat a new listing product with the same UPC code you used for that listing. On submiting that Amazon might ask you if you are the owner of that lost listing and give you again the right on that page (it seems that deleted listing are saved 48 hours in the system).
Seller_mufSojUD9UPBm
I know this next bit of advice doesn't help now, but I recommend regularly downloading a "category listing report". Maybe every two weeks or so. This way you can capture changes that either you or Amazon make to your listings. And you can use it to upload data that you had before, such as an accidentally deleted parent listing. The category listing report can be found in the => Reports => Inventory Reports. You might need to request access to the report from Seller Support if you don't see it on the dropdown.
Seller_5x445YEo2V6NS
Not a problem at all!
No FNSKU is associated with parent ASIN (parent ASIN is not sellable), so your shipment is fine. You can keep the child ASINs as so, or create a new parent ASIN for them.
Good luck!
