Seller Forums
Sign in
Sign in
imgSign in
ForumsHomeDiscussions
ForumsHomeDiscussions
imgSign in
user profile
Seller_KhCcnpuui4KAO

HELP! Generic response from csm-brand-review@amazon.com

Please. I really need the help from a moderator or someone at Amazon on this one. I have sent numerous emails to csm-brand-review regarding an issue with brand approval for a particular brand I sell. I've sent csm-brand-review EXACTLY what they are asking for, multiple times, yet they keep responding with the SAME generic message stating that I need to send them information to reactivate my listings. When I respond, I provide them with the EXACT information they are asking for (again) and I also ask them to clarify what I am missing if I happen to be missing something. Again they respond with the SAME generic email. I've contact Amazon Seller Support and they state they can't help because they have no way of contacting anyone at csm-brand-review

What am I supposed to do?! I have gone through this cycle at least 5 times and I continue to get the same generic response back from csm-brand-review.

I really, really, need a human to intervene here to help me out. I seem to be stuck in a glitch in the Amazon matrix.

Who can help me out here? I have a wife and 3 young daughters who depend on me. Over the past week I have lost hundreds of sales while my listings are inactive. Please, please, please help me resolve this.

Thank you

104 views
2 replies
Create and Manage Listings
Tags:Listing deactivated, Listings
10
Reply
user profile
Seller_KhCcnpuui4KAO

HELP! Generic response from csm-brand-review@amazon.com

Please. I really need the help from a moderator or someone at Amazon on this one. I have sent numerous emails to csm-brand-review regarding an issue with brand approval for a particular brand I sell. I've sent csm-brand-review EXACTLY what they are asking for, multiple times, yet they keep responding with the SAME generic message stating that I need to send them information to reactivate my listings. When I respond, I provide them with the EXACT information they are asking for (again) and I also ask them to clarify what I am missing if I happen to be missing something. Again they respond with the SAME generic email. I've contact Amazon Seller Support and they state they can't help because they have no way of contacting anyone at csm-brand-review

What am I supposed to do?! I have gone through this cycle at least 5 times and I continue to get the same generic response back from csm-brand-review.

I really, really, need a human to intervene here to help me out. I seem to be stuck in a glitch in the Amazon matrix.

Who can help me out here? I have a wife and 3 young daughters who depend on me. Over the past week I have lost hundreds of sales while my listings are inactive. Please, please, please help me resolve this.

Thank you

Create and Manage Listings
Tags:Listing deactivated, Listings
10
104 views
2 replies
Reply
0 replies
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_KhCcnpuui4KAO's post

"they keep responding with the SAME generic message stating that I need to send them information to reactivate my listings."

They will never give you the EXACT information since if they do it gives all the con artists and thieves a roadmap of how to scheme the system.

Here are the two questions you need to ask yourself --

DO YOU have an LOA from the brand allowing you to sell on here?

DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.

If the answer to those is YES then send a copy of the LOA as well as copies of the INVOICES.

If the answer is NO you may very well get suspended and if you are doing FBA the products will probably be confiscated.

20
user profile
Rose_Amazon
In reply to: Seller_KhCcnpuui4KAO's post

Hi @Ryco_LLC,

Thanks for the post and hope you had a good weekend.

Please note that if Amazon believes that a trademark is associated with a product that you are selling that is not approved by the brand for use in connection with that product, you may be asked to provide a Letter of Authorization from the relevant brand owner to show that you have permission to use their registered trademark.

A. Format Checks

• PDF Documents.

• Scanned images of PDF.

• Word (Self declarations are only acceptable if you are the Brand owner).

• Screenshots of email from the domain of Company holding rights to the Protected Brand

B. Component Checks

• Acceptable documentation (physical/digital) should have all of the below components:

• Letter Head from the Company holding rights to the Protected Brand.

• Body of the LOA having all of the essential terms as outlined above.

Signatories:

• Authorized signatory from the Licensor Company.

• Signature/Digital Signature or Stamping or Seal for franking of the document.

INVOICES

Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured

You invoice should include

• detailed list of products (at least 10 per item, Product name, model number or UPC that can be verified online)) ,

• terms of sale (net30/net60/cash..)

• must be by the brand itself or a brand authorized distributor (not a retail store for the general public, not some back door pallet seller wanna be distributor )***

• your full business name and address, as entered in seller central

• a COMPLETED transaction ( order shipped),

• suppliers full name and contact details, (e-mail, phone or both)

• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days

• Should demonstrate your product’s full supply chain

Please note that we may validate your Letter of Authorization (LOA) by contacting the relevant brand owner you identify in your application.

Best regards,

Rose_Amazon

01
Follow this discussion to be notified about new activity
user profile
Seller_KhCcnpuui4KAO

HELP! Generic response from csm-brand-review@amazon.com

Please. I really need the help from a moderator or someone at Amazon on this one. I have sent numerous emails to csm-brand-review regarding an issue with brand approval for a particular brand I sell. I've sent csm-brand-review EXACTLY what they are asking for, multiple times, yet they keep responding with the SAME generic message stating that I need to send them information to reactivate my listings. When I respond, I provide them with the EXACT information they are asking for (again) and I also ask them to clarify what I am missing if I happen to be missing something. Again they respond with the SAME generic email. I've contact Amazon Seller Support and they state they can't help because they have no way of contacting anyone at csm-brand-review

What am I supposed to do?! I have gone through this cycle at least 5 times and I continue to get the same generic response back from csm-brand-review.

I really, really, need a human to intervene here to help me out. I seem to be stuck in a glitch in the Amazon matrix.

Who can help me out here? I have a wife and 3 young daughters who depend on me. Over the past week I have lost hundreds of sales while my listings are inactive. Please, please, please help me resolve this.

Thank you

104 views
2 replies
Create and Manage Listings
Tags:Listing deactivated, Listings
10
Reply
user profile
Seller_KhCcnpuui4KAO

HELP! Generic response from csm-brand-review@amazon.com

Please. I really need the help from a moderator or someone at Amazon on this one. I have sent numerous emails to csm-brand-review regarding an issue with brand approval for a particular brand I sell. I've sent csm-brand-review EXACTLY what they are asking for, multiple times, yet they keep responding with the SAME generic message stating that I need to send them information to reactivate my listings. When I respond, I provide them with the EXACT information they are asking for (again) and I also ask them to clarify what I am missing if I happen to be missing something. Again they respond with the SAME generic email. I've contact Amazon Seller Support and they state they can't help because they have no way of contacting anyone at csm-brand-review

What am I supposed to do?! I have gone through this cycle at least 5 times and I continue to get the same generic response back from csm-brand-review.

I really, really, need a human to intervene here to help me out. I seem to be stuck in a glitch in the Amazon matrix.

Who can help me out here? I have a wife and 3 young daughters who depend on me. Over the past week I have lost hundreds of sales while my listings are inactive. Please, please, please help me resolve this.

Thank you

Create and Manage Listings
Tags:Listing deactivated, Listings
10
104 views
2 replies
Reply
user profile

HELP! Generic response from csm-brand-review@amazon.com

by Seller_KhCcnpuui4KAO

Please. I really need the help from a moderator or someone at Amazon on this one. I have sent numerous emails to csm-brand-review regarding an issue with brand approval for a particular brand I sell. I've sent csm-brand-review EXACTLY what they are asking for, multiple times, yet they keep responding with the SAME generic message stating that I need to send them information to reactivate my listings. When I respond, I provide them with the EXACT information they are asking for (again) and I also ask them to clarify what I am missing if I happen to be missing something. Again they respond with the SAME generic email. I've contact Amazon Seller Support and they state they can't help because they have no way of contacting anyone at csm-brand-review

What am I supposed to do?! I have gone through this cycle at least 5 times and I continue to get the same generic response back from csm-brand-review.

I really, really, need a human to intervene here to help me out. I seem to be stuck in a glitch in the Amazon matrix.

Who can help me out here? I have a wife and 3 young daughters who depend on me. Over the past week I have lost hundreds of sales while my listings are inactive. Please, please, please help me resolve this.

Thank you

Create and Manage Listings
Tags:Listing deactivated, Listings
10
104 views
2 replies
Reply
0 replies
0 replies
Quick filters
Sort by
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_KhCcnpuui4KAO's post

"they keep responding with the SAME generic message stating that I need to send them information to reactivate my listings."

They will never give you the EXACT information since if they do it gives all the con artists and thieves a roadmap of how to scheme the system.

Here are the two questions you need to ask yourself --

DO YOU have an LOA from the brand allowing you to sell on here?

DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.

If the answer to those is YES then send a copy of the LOA as well as copies of the INVOICES.

If the answer is NO you may very well get suspended and if you are doing FBA the products will probably be confiscated.

20
user profile
Rose_Amazon
In reply to: Seller_KhCcnpuui4KAO's post

Hi @Ryco_LLC,

Thanks for the post and hope you had a good weekend.

Please note that if Amazon believes that a trademark is associated with a product that you are selling that is not approved by the brand for use in connection with that product, you may be asked to provide a Letter of Authorization from the relevant brand owner to show that you have permission to use their registered trademark.

A. Format Checks

• PDF Documents.

• Scanned images of PDF.

• Word (Self declarations are only acceptable if you are the Brand owner).

• Screenshots of email from the domain of Company holding rights to the Protected Brand

B. Component Checks

• Acceptable documentation (physical/digital) should have all of the below components:

• Letter Head from the Company holding rights to the Protected Brand.

• Body of the LOA having all of the essential terms as outlined above.

Signatories:

• Authorized signatory from the Licensor Company.

• Signature/Digital Signature or Stamping or Seal for franking of the document.

INVOICES

Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured

You invoice should include

• detailed list of products (at least 10 per item, Product name, model number or UPC that can be verified online)) ,

• terms of sale (net30/net60/cash..)

• must be by the brand itself or a brand authorized distributor (not a retail store for the general public, not some back door pallet seller wanna be distributor )***

• your full business name and address, as entered in seller central

• a COMPLETED transaction ( order shipped),

• suppliers full name and contact details, (e-mail, phone or both)

• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days

• Should demonstrate your product’s full supply chain

Please note that we may validate your Letter of Authorization (LOA) by contacting the relevant brand owner you identify in your application.

Best regards,

Rose_Amazon

01
Follow this discussion to be notified about new activity
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_KhCcnpuui4KAO's post

"they keep responding with the SAME generic message stating that I need to send them information to reactivate my listings."

They will never give you the EXACT information since if they do it gives all the con artists and thieves a roadmap of how to scheme the system.

Here are the two questions you need to ask yourself --

DO YOU have an LOA from the brand allowing you to sell on here?

DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.

If the answer to those is YES then send a copy of the LOA as well as copies of the INVOICES.

If the answer is NO you may very well get suspended and if you are doing FBA the products will probably be confiscated.

20
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_KhCcnpuui4KAO's post

"they keep responding with the SAME generic message stating that I need to send them information to reactivate my listings."

They will never give you the EXACT information since if they do it gives all the con artists and thieves a roadmap of how to scheme the system.

Here are the two questions you need to ask yourself --

DO YOU have an LOA from the brand allowing you to sell on here?

DID YOU source from AUTHORIZED wholesale sources that your rep at the brand says are OK.

If the answer to those is YES then send a copy of the LOA as well as copies of the INVOICES.

If the answer is NO you may very well get suspended and if you are doing FBA the products will probably be confiscated.

20
Reply
user profile
Rose_Amazon
In reply to: Seller_KhCcnpuui4KAO's post

Hi @Ryco_LLC,

Thanks for the post and hope you had a good weekend.

Please note that if Amazon believes that a trademark is associated with a product that you are selling that is not approved by the brand for use in connection with that product, you may be asked to provide a Letter of Authorization from the relevant brand owner to show that you have permission to use their registered trademark.

A. Format Checks

• PDF Documents.

• Scanned images of PDF.

• Word (Self declarations are only acceptable if you are the Brand owner).

• Screenshots of email from the domain of Company holding rights to the Protected Brand

B. Component Checks

• Acceptable documentation (physical/digital) should have all of the below components:

• Letter Head from the Company holding rights to the Protected Brand.

• Body of the LOA having all of the essential terms as outlined above.

Signatories:

• Authorized signatory from the Licensor Company.

• Signature/Digital Signature or Stamping or Seal for franking of the document.

INVOICES

Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured

You invoice should include

• detailed list of products (at least 10 per item, Product name, model number or UPC that can be verified online)) ,

• terms of sale (net30/net60/cash..)

• must be by the brand itself or a brand authorized distributor (not a retail store for the general public, not some back door pallet seller wanna be distributor )***

• your full business name and address, as entered in seller central

• a COMPLETED transaction ( order shipped),

• suppliers full name and contact details, (e-mail, phone or both)

• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days

• Should demonstrate your product’s full supply chain

Please note that we may validate your Letter of Authorization (LOA) by contacting the relevant brand owner you identify in your application.

Best regards,

Rose_Amazon

01
user profile
Rose_Amazon
In reply to: Seller_KhCcnpuui4KAO's post

Hi @Ryco_LLC,

Thanks for the post and hope you had a good weekend.

Please note that if Amazon believes that a trademark is associated with a product that you are selling that is not approved by the brand for use in connection with that product, you may be asked to provide a Letter of Authorization from the relevant brand owner to show that you have permission to use their registered trademark.

A. Format Checks

• PDF Documents.

• Scanned images of PDF.

• Word (Self declarations are only acceptable if you are the Brand owner).

• Screenshots of email from the domain of Company holding rights to the Protected Brand

B. Component Checks

• Acceptable documentation (physical/digital) should have all of the below components:

• Letter Head from the Company holding rights to the Protected Brand.

• Body of the LOA having all of the essential terms as outlined above.

Signatories:

• Authorized signatory from the Licensor Company.

• Signature/Digital Signature or Stamping or Seal for franking of the document.

INVOICES

Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured

You invoice should include

• detailed list of products (at least 10 per item, Product name, model number or UPC that can be verified online)) ,

• terms of sale (net30/net60/cash..)

• must be by the brand itself or a brand authorized distributor (not a retail store for the general public, not some back door pallet seller wanna be distributor )***

• your full business name and address, as entered in seller central

• a COMPLETED transaction ( order shipped),

• suppliers full name and contact details, (e-mail, phone or both)

• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days

• Should demonstrate your product’s full supply chain

Please note that we may validate your Letter of Authorization (LOA) by contacting the relevant brand owner you identify in your application.

Best regards,

Rose_Amazon

01
Reply
Follow this discussion to be notified about new activity