Order Cancellation Requests not sending to Email
We are not getting "Order cancellation" requests emails sent to our email since 1/24/2025
Now been a week. We usually get 10+ a day, we are getting 0.
Mods see Case 17102978701
Subject line should be:
Example
Order cancelation request for Order ID: 111-3225836-1456232 in email
please report to IT ASAP
Order Cancellation Requests not sending to Email
We are not getting "Order cancellation" requests emails sent to our email since 1/24/2025
Now been a week. We usually get 10+ a day, we are getting 0.
Mods see Case 17102978701
Subject line should be:
Example
Order cancelation request for Order ID: 111-3225836-1456232 in email
please report to IT ASAP
0 replies
Seller_Iq8G0IA7I69uO
It could be a glitch, but have you double checked your settings under notification preferences [link] to make sure another employee didn't uncheck any of the boxes under Messaging?
The help page mentions,
Seller_qTJiCxRI8PpIZ
I saw that you found your email in spam. Still, you should be checking your seller central daily even if you don't get any emails from Amazon. Emails get lost way too easily.
