Refund Issued Due to Late Delivery then product received
Customer ordered products and due to circumstances outside of our control, package was not delivered by estimated date. Customer requested a refund. I initiated and asked her to send package back. Now package has arrived, there is nothing on Amazon stating products are to be returned or refund reversed. Don't believe it qualifies for. Safe-T Claim. What can I do to get my products or money back?
Refund Issued Due to Late Delivery then product received
Customer ordered products and due to circumstances outside of our control, package was not delivered by estimated date. Customer requested a refund. I initiated and asked her to send package back. Now package has arrived, there is nothing on Amazon stating products are to be returned or refund reversed. Don't believe it qualifies for. Safe-T Claim. What can I do to get my products or money back?
0 replies
Quincy_Amazon
Hello @Seller_Iz8D5eboZCf1P
Thank you for posting your inquiry to the Forums.
In this case, you can communicate with the buyer via the buyer-seller messaging tool to request that the buyer return the item. You may choose to provide the buyer with a pre-paid label for the return to help facilitate the return. This help page provides additional information on communicating with buyers for your reference.
If you would like to have a refund reversed that you issued to a customer for any reason (such as a delayed order gets delivered and the customer accepts the order), you have to request that the customer initiate the reversal in Buyer-Seller Messages. The customer will need go to the Problem with order page for the order, or inform Amazon customer service to reverse the refund of the claim. Where a customer has agreed to late delivery, or a replacement in Buyer-Seller Messages, ask them to initiate the reverse refund process. Amazon cannot reverse a customer refund for seller-fulfilled orders, without the customer's affirmative consent.
Regards,
Quincy_Amazon
