Issue with SAFE-T claims
We have many pending claims for over a week which have not been checked. Some that have been checked, when I read them they are not being marked as read and still show up as unread. I have done the basic trouble-shooting steps (changed browser, cleared cache etc) but they still remain unread even after having read them.
Iv tried asking CS but as usual they dont have a clue of whats going on
Is anyone else having this issue?
@JiAlex_Amazon@Julia_Amazon
Issue with SAFE-T claims
We have many pending claims for over a week which have not been checked. Some that have been checked, when I read them they are not being marked as read and still show up as unread. I have done the basic trouble-shooting steps (changed browser, cleared cache etc) but they still remain unread even after having read them.
Iv tried asking CS but as usual they dont have a clue of whats going on
Is anyone else having this issue?
@JiAlex_Amazon@Julia_Amazon
0 replies
Seller_76AUwmqvSyRIM
My reasonable guess is that the number of claims at this time of year is higher than normal so you should allow a little more time.
Just as sales go up at Xmas, the claims also do but I don’t suppose Amazon throw as much extra manpower on dealing with claims as they do for fulfilling orders.
