on-time delivery policy
Hola comunidad, Amazon se habrá dado cuneta que los que hacemos FBM, dependemos de un tercero? y quieren aplicarnos una métrica de entrega a tiempo cuando eso está completamente fuera de nuestro control? como ejemplo, la semana pasada dos días, la gente de correo no recogió mis paquetes, ante eso, cómo me defiendo? pues, modificando mis tiempos de entrega, los más largos posibles, y eso, va en detrimento de la idea de Amazon de entrega rápida.
on-time delivery policy
Hola comunidad, Amazon se habrá dado cuneta que los que hacemos FBM, dependemos de un tercero? y quieren aplicarnos una métrica de entrega a tiempo cuando eso está completamente fuera de nuestro control? como ejemplo, la semana pasada dos días, la gente de correo no recogió mis paquetes, ante eso, cómo me defiendo? pues, modificando mis tiempos de entrega, los más largos posibles, y eso, va en detrimento de la idea de Amazon de entrega rápida.
0 replies
Bryce_Amazon
Greetings @Seller_7guWH4UDe4hbd,
I was able to translate your post, and wanted to offer some clarity on how to receive OTDR protection on your orders. From the recent News announcement:
"You will get OTDR protection from late deliveries on items shipped through standard shipping if you use all three tools as follows:
- Shipping Settings Automation (SSA), for Professional selling plans, sets accurate delivery dates through automated transit time calculations of your preferred shipping services. You must choose one of the preferred ship methods in the SSA templates, which will mark the transit time on the shipping template as "Managed by Amazon."
- Automated handling time, for Professional selling plans, sets accurate handling times per SKU based on how long it usually takes you to pass each SKU to carriers. You must ensure that automated handling time is enabled in your shipping settings.
- Amazon Buy Shipping, for both Professional and Individual selling plans, sells shipping labels that use highly-reliable ship methods. You can use Amazon Buy Shipping through Manage Orders, Shipping API, Veeqo, or select multi-channel integrators with access to Amazon Buy Shipping. You must choose shipping labels marked as "OTDR Protected" when using Amazon Buy Shipping or Veeqo."
You'll receive an email with your current OTDR and recommendations on how to improve if you're below the minimum requirement. To learn more, review your OTDR on your Account Health dashboard or go to On-time delivery.
Please let me know if you have any additional follow up questions or thoughts, and I will be happy to address them. Thank you!
- Bryce
