my product being misclassified as a "Skin Lightening Cosmetic"
I received an email stating that my appeal was rejected +8 times same auto answer we receive , with my product being misclassified as a "Skin Lightening Cosmetic." Additionally, I was asked to provide further testing through an Amazon-approved third-party lab.
we disagree with the classification of these products as "Skin Lightening Cosmetics." These are hydrating sheet masks and do not contain any bleaching or skin-lightening agents, such as mercury or hydroquinone.
To clarify:
These products do not claim to lighten or whiten skin in any form.
The primary ingredients focus on hydration, soothing, and nourishment.
The only "brightening" ingredient is Vitamin C, which promotes an even skin tone but does not bleach or lighten skin.
However, I have already completed all necessary testing through a certified laboratory and previously submitted the required compliance documents, including:
ISO Certification
cGMP Compliance Documentation
Product Images with Full Ingredient List
Skin Lightening Test Report (confirming no mercury or bleaching agents)
Material Safety Data Sheet (MSDS)
Compliance Approval from Amazon
Case ID: 16987146731
Case ID: 17119177651
Case ID: 16987035021
These documents confirm that my product is fully compliant with Amazon’s policies and all applicable regulations. Given this, I find it unreasonable to be required to undergo additional testing and incur further costs when I have already provided sufficient proof of compliance.
I kindly request the following:
A full review of the compliance documentation I previously submitted.
A clear explanation of why my prior approval is now being disregarded.
This issue has already caused significant disruptions to my business, and I urge Amazon to resolve it promptly. I appreciate your attention to this matter and look forward to your response.
Best regards,
my product being misclassified as a "Skin Lightening Cosmetic"
I received an email stating that my appeal was rejected +8 times same auto answer we receive , with my product being misclassified as a "Skin Lightening Cosmetic." Additionally, I was asked to provide further testing through an Amazon-approved third-party lab.
we disagree with the classification of these products as "Skin Lightening Cosmetics." These are hydrating sheet masks and do not contain any bleaching or skin-lightening agents, such as mercury or hydroquinone.
To clarify:
These products do not claim to lighten or whiten skin in any form.
The primary ingredients focus on hydration, soothing, and nourishment.
The only "brightening" ingredient is Vitamin C, which promotes an even skin tone but does not bleach or lighten skin.
However, I have already completed all necessary testing through a certified laboratory and previously submitted the required compliance documents, including:
ISO Certification
cGMP Compliance Documentation
Product Images with Full Ingredient List
Skin Lightening Test Report (confirming no mercury or bleaching agents)
Material Safety Data Sheet (MSDS)
Compliance Approval from Amazon
Case ID: 16987146731
Case ID: 17119177651
Case ID: 16987035021
These documents confirm that my product is fully compliant with Amazon’s policies and all applicable regulations. Given this, I find it unreasonable to be required to undergo additional testing and incur further costs when I have already provided sufficient proof of compliance.
I kindly request the following:
A full review of the compliance documentation I previously submitted.
A clear explanation of why my prior approval is now being disregarded.
This issue has already caused significant disruptions to my business, and I urge Amazon to resolve it promptly. I appreciate your attention to this matter and look forward to your response.
Best regards,
0 replies
Michelle_Amazon
Hello @Seller_OIPrx8pYVT0G4,
I have reviewed your listing and see that one of the bullet points states: Whitening and Anti-Sebum.
I would ensure that whitening is not stated anywhere on the listing, including your A+ information, as that is claiming your item lightens skin. Once you update that, update case: 16987146731 and advise them that you have removed the information, then ask them to review it again. This does not guarantee that it will be approved, as the team will still need to review it and determine if it's eligible.
Please let me know if you do not hear back from them by next Tuesday and I will see if I can get this reviewed for you.
Regards,
Michelle
