Amazon Nightmare: Lost 213 Subscribers and Revenue! Learn How I'm Battling the Subscribe & Save Crisis
Im loosing hair over this. I'm facing a bit of a challenge with Amazon's processes, and I wanted to share my experience and gather some insights from the community.
Recently, one of my ASINs was suppressed, which required me to do manual changes at the suggestion of the case-log person because Amazon team's verification process couldn't detect the changes that i fixed. This entire ordeal took about 10 business days, during which I had to delete and reupload the listing. Unfortunately, this situation also led to my product being removed from the Subscribe & Save program. This is particularly concerning because I lost 213! subscribers, which has had a significant impact on my revenue.
I've been in touch with the Subscribe & Save team regarding this issue. However, due to the listing deletion and reuploading process, they're considering the ASIN to be only 2 days old and therefore ineligible for the program. To make matters worse, they've even sent emails to my subscribers, offering a competitor's product as an alternative to their previous subscription.
I'm at a loss for words and feeling quite worried about the situation. While I've been in communication with the Subscribe & Save team, their response times have been considerably long.
I wanted to reach out to this community to see if anyone else has faced a similar situation or if you have any advice on how to handle this. did you ever get your subscribers back
Thank you for taking the time to read this, and I truly appreciate any support or advice you can offer.
Amazon Nightmare: Lost 213 Subscribers and Revenue! Learn How I'm Battling the Subscribe & Save Crisis
Im loosing hair over this. I'm facing a bit of a challenge with Amazon's processes, and I wanted to share my experience and gather some insights from the community.
Recently, one of my ASINs was suppressed, which required me to do manual changes at the suggestion of the case-log person because Amazon team's verification process couldn't detect the changes that i fixed. This entire ordeal took about 10 business days, during which I had to delete and reupload the listing. Unfortunately, this situation also led to my product being removed from the Subscribe & Save program. This is particularly concerning because I lost 213! subscribers, which has had a significant impact on my revenue.
I've been in touch with the Subscribe & Save team regarding this issue. However, due to the listing deletion and reuploading process, they're considering the ASIN to be only 2 days old and therefore ineligible for the program. To make matters worse, they've even sent emails to my subscribers, offering a competitor's product as an alternative to their previous subscription.
I'm at a loss for words and feeling quite worried about the situation. While I've been in communication with the Subscribe & Save team, their response times have been considerably long.
I wanted to reach out to this community to see if anyone else has faced a similar situation or if you have any advice on how to handle this. did you ever get your subscribers back
Thank you for taking the time to read this, and I truly appreciate any support or advice you can offer.
0 replies
Seller_CW0P5hgbsiqWX
How many unique products do you sell?
Over the past 20 years we have had over 2.5 million sales without any Subscribe and Save advertising tactics. In fact we have never used any advertising. On the Amazon site we do have a substantial volume of unique listings which can go as high as 80,000 a week.
As long as you are selling products that buyers want and need ans are selling them at the lowest offering price, they sell themselves.
Michelle_Amazon
Hello @Seller_E3Pfg796IH0Qh,
Michelle at Amazon here. I am sorry to hear that you lost your subscribe and save customers due to having to delete your inventory. The subscribe and save team is the best team to work with on this issue as they are the only ones that can add subscribe and save back on your listings. I know that their response time can take a while, but know you are in the right hands.
Regards,
Michelle
