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Seller_F5znEmYk2Dpyw

REOPEN MY CASE

I filed for a brand registry and I did not respond in time to the email because the email skipped my inbox. Since I did not respond in time amazon closed my case. Now I want to reopen my case but I do not see anywhere to reopen a case. I tried to apply again but it says that my trademark is still pending. I have been trying to find some sort of customer service but it says I do not have any brands enrolled in the registry so I cannot get better customer service.

My case ID is 13610325891

Can please someone help me?

Thank you!

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3 replies
Manage Your Brand
Tags:Brand Registry
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Seller_F5znEmYk2Dpyw

REOPEN MY CASE

I filed for a brand registry and I did not respond in time to the email because the email skipped my inbox. Since I did not respond in time amazon closed my case. Now I want to reopen my case but I do not see anywhere to reopen a case. I tried to apply again but it says that my trademark is still pending. I have been trying to find some sort of customer service but it says I do not have any brands enrolled in the registry so I cannot get better customer service.

My case ID is 13610325891

Can please someone help me?

Thank you!

Manage Your Brand
Tags:Brand Registry
00
32 views
3 replies
Reply
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user profile
Seller_kIukTwdhvntAp
In reply to: Seller_F5znEmYk2Dpyw's post

You will need a MOD to intervene and ask the Brand Registry team to close the one so you can refile.

Since you provided a case number I'm tagging a couple MODS to see if they can help you.

Hey guys -- any help with closing it so they can reapply?

@Micah_Amazon

@Topher_Amazon

@Emet_Amazon

@Danny_Amazon

@Rose_Amazon

00
user profile
Dougal_Amazon
In reply to: Seller_F5znEmYk2Dpyw's post

Hello @Seller_F5znEmYk2Dpyw,

Dougal from the Community Manager Team here. The case cannot be reopened at this point and it wouldn't do much good since the verification code is only good for 10 days as per the case.

The application should have definitely been declined by now. I submitted a request to decline the application so that you can apply again. This is the only path forward to enrollment.

I will keep you posted once I receive a response, but you can also continue to check via the Brand Registry site and as soon as it is marked as declined, you can reapply.

To set the proper timing expectations, these requests have taken up to 7 business days to complete in the past. There is always a chance it will be resolved sooner though.

Please let me know if you have any other questions.

Best, Dougal

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Seller_F5znEmYk2Dpyw

REOPEN MY CASE

I filed for a brand registry and I did not respond in time to the email because the email skipped my inbox. Since I did not respond in time amazon closed my case. Now I want to reopen my case but I do not see anywhere to reopen a case. I tried to apply again but it says that my trademark is still pending. I have been trying to find some sort of customer service but it says I do not have any brands enrolled in the registry so I cannot get better customer service.

My case ID is 13610325891

Can please someone help me?

Thank you!

32 views
3 replies
Manage Your Brand
Tags:Brand Registry
00
Reply
user profile
Seller_F5znEmYk2Dpyw

REOPEN MY CASE

I filed for a brand registry and I did not respond in time to the email because the email skipped my inbox. Since I did not respond in time amazon closed my case. Now I want to reopen my case but I do not see anywhere to reopen a case. I tried to apply again but it says that my trademark is still pending. I have been trying to find some sort of customer service but it says I do not have any brands enrolled in the registry so I cannot get better customer service.

My case ID is 13610325891

Can please someone help me?

Thank you!

Manage Your Brand
Tags:Brand Registry
00
32 views
3 replies
Reply
user profile

REOPEN MY CASE

by Seller_F5znEmYk2Dpyw

I filed for a brand registry and I did not respond in time to the email because the email skipped my inbox. Since I did not respond in time amazon closed my case. Now I want to reopen my case but I do not see anywhere to reopen a case. I tried to apply again but it says that my trademark is still pending. I have been trying to find some sort of customer service but it says I do not have any brands enrolled in the registry so I cannot get better customer service.

My case ID is 13610325891

Can please someone help me?

Thank you!

Manage Your Brand
Tags:Brand Registry
00
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3 replies
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Seller_kIukTwdhvntAp
In reply to: Seller_F5znEmYk2Dpyw's post

You will need a MOD to intervene and ask the Brand Registry team to close the one so you can refile.

Since you provided a case number I'm tagging a couple MODS to see if they can help you.

Hey guys -- any help with closing it so they can reapply?

@Micah_Amazon

@Topher_Amazon

@Emet_Amazon

@Danny_Amazon

@Rose_Amazon

00
user profile
Dougal_Amazon
In reply to: Seller_F5znEmYk2Dpyw's post

Hello @Seller_F5znEmYk2Dpyw,

Dougal from the Community Manager Team here. The case cannot be reopened at this point and it wouldn't do much good since the verification code is only good for 10 days as per the case.

The application should have definitely been declined by now. I submitted a request to decline the application so that you can apply again. This is the only path forward to enrollment.

I will keep you posted once I receive a response, but you can also continue to check via the Brand Registry site and as soon as it is marked as declined, you can reapply.

To set the proper timing expectations, these requests have taken up to 7 business days to complete in the past. There is always a chance it will be resolved sooner though.

Please let me know if you have any other questions.

Best, Dougal

00
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user profile
Seller_kIukTwdhvntAp
In reply to: Seller_F5znEmYk2Dpyw's post

You will need a MOD to intervene and ask the Brand Registry team to close the one so you can refile.

Since you provided a case number I'm tagging a couple MODS to see if they can help you.

Hey guys -- any help with closing it so they can reapply?

@Micah_Amazon

@Topher_Amazon

@Emet_Amazon

@Danny_Amazon

@Rose_Amazon

00
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_F5znEmYk2Dpyw's post

You will need a MOD to intervene and ask the Brand Registry team to close the one so you can refile.

Since you provided a case number I'm tagging a couple MODS to see if they can help you.

Hey guys -- any help with closing it so they can reapply?

@Micah_Amazon

@Topher_Amazon

@Emet_Amazon

@Danny_Amazon

@Rose_Amazon

00
Reply
user profile
Dougal_Amazon
In reply to: Seller_F5znEmYk2Dpyw's post

Hello @Seller_F5znEmYk2Dpyw,

Dougal from the Community Manager Team here. The case cannot be reopened at this point and it wouldn't do much good since the verification code is only good for 10 days as per the case.

The application should have definitely been declined by now. I submitted a request to decline the application so that you can apply again. This is the only path forward to enrollment.

I will keep you posted once I receive a response, but you can also continue to check via the Brand Registry site and as soon as it is marked as declined, you can reapply.

To set the proper timing expectations, these requests have taken up to 7 business days to complete in the past. There is always a chance it will be resolved sooner though.

Please let me know if you have any other questions.

Best, Dougal

00
user profile
Dougal_Amazon
In reply to: Seller_F5znEmYk2Dpyw's post

Hello @Seller_F5znEmYk2Dpyw,

Dougal from the Community Manager Team here. The case cannot be reopened at this point and it wouldn't do much good since the verification code is only good for 10 days as per the case.

The application should have definitely been declined by now. I submitted a request to decline the application so that you can apply again. This is the only path forward to enrollment.

I will keep you posted once I receive a response, but you can also continue to check via the Brand Registry site and as soon as it is marked as declined, you can reapply.

To set the proper timing expectations, these requests have taken up to 7 business days to complete in the past. There is always a chance it will be resolved sooner though.

Please let me know if you have any other questions.

Best, Dougal

00
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