Negative Balance due to Advertising Campaign
Hello Sellers,
I recently received a ₹1000 promotional credit in my Amazon Advertising account after a phone call from the Amazon team. However, without my knowledge or consent, an advertising campaign was auto-activated. After the ₹1000 credit was used, the campaign continued running and created a negative balance in my Seller Central account, despite it having no funds.
Now, Amazon is asking me to clear a negative balance of ₹2,780. (around 5000) I never manually started the campaign or authorized deductions from my seller account. Has anyone else faced this issue? How did you resolve it?
Looking forward to your guidance.
– Rama Mohan [Moderator Edit: removed personal information]
Negative Balance due to Advertising Campaign
Hello Sellers,
I recently received a ₹1000 promotional credit in my Amazon Advertising account after a phone call from the Amazon team. However, without my knowledge or consent, an advertising campaign was auto-activated. After the ₹1000 credit was used, the campaign continued running and created a negative balance in my Seller Central account, despite it having no funds.
Now, Amazon is asking me to clear a negative balance of ₹2,780. (around 5000) I never manually started the campaign or authorized deductions from my seller account. Has anyone else faced this issue? How did you resolve it?
Looking forward to your guidance.
– Rama Mohan [Moderator Edit: removed personal information]
0 replies
Seller_0wklKDIt0DJeN
Case IDs - ID 11328859342 & ID 11335775732
Seller_xBqkTl4XolGmz
same issue I am facing,
They theif my payment
Seller_kH1WNKknpW5bt
Any sales generated with the campaign?
Dougal_Amazon
Hello @Seller_0wklKDIt0DJeN,
My name is Dougal from the Community Manager Team and I would like to help wherever I can. Have you opened a case with Seller Support or Ads support yet? If not, I recommend doing that as soon as possible. If you have already opened a case, I can take a look if you provide the case ID here.
Looking forward to assisting further.
Best, Dougal
Seller_jdIfLqF6Ik8Zc
Yes , We Continuesly Facing Deduction and Returns Of The Sold Product By Fake Buyers . This Happens to Us For Last 6 Months
