Business emails from Amazon have stopped
On 6/21/25 I noticed that I was no longer receiving both the Sold Ship Now Emails and the Amazon Listing Created Emails.
Coming from
Amazon Services - donotreply@amazon.com
&
Seller Notification - seller-notification@amazon.com
I have had this occur in the past and they have restarted randomly, however after a few days of not receiving either of these I decided to investigate.
It appears I was also not getting customer inquiry messages sent to my email as well, because I discovered this when I went to my message center on Amazon Seller Central and saw this:
"We were not able to send a copy of this message to your email address because the email was bounced by your email service provider."
So, it appears that pretty much all business-related emails from Amazon have stopped. The email address is working at my end and Amazon has successfully sent me all manner of marketing emails this week (about audible, prime and sales), just not the useful emails to run my business.
I have confirmed I have not blocked Amazon as a sender in any way in both MS Outlook and my web mail interface. I use AT&T Currently which operates on a Yahoo mail platform.
I checked in “Account Management – Notification Preferences” in seller central that my account had not been hijacked in any way and I confirmed that the correct email address was still the one tied to my account.
However in the merchant default contact there is a red header that says the email is unverified. (I have used this email on Amazon for over 10 years). There is also an opportunity to verify right next to that so I clicked on verify. It stated that the verification email was sent but I did not receive it. I did of course receive an email from Amazon Prime while I was waiting for my verification email. I tried verifying more times and again received nothing.
On 6/26/25 I reached out to AT&T. I spent over an hour on the phone with them as we went though all the possible causes for the email being blocked. They confirmed that there were no issues with my email at AT&T.
AT&T escalated the issue to Yahoo. Yahoo completed an email restore and resent every single email they had on their mail servers that had been received in the last 7 days.
I did not receive any of the emails that Amazon should have sent.
After speaking with AT&T and before Yahoo completed the email restore I reached out to Amazon seller support. Case number 17992970811
Seller support said that the emails had been bounced back to them and that from their perspective it looked like they were blocked by my ISP’s mail server.
I am still not receiving any emails related to my seller account, except that I did receive the post call summary from seller support that came from Amazon Seller Support seller.service05@amazon.com
Can anyone help?
Does anyone have suggestions?
Business emails from Amazon have stopped
On 6/21/25 I noticed that I was no longer receiving both the Sold Ship Now Emails and the Amazon Listing Created Emails.
Coming from
Amazon Services - donotreply@amazon.com
&
Seller Notification - seller-notification@amazon.com
I have had this occur in the past and they have restarted randomly, however after a few days of not receiving either of these I decided to investigate.
It appears I was also not getting customer inquiry messages sent to my email as well, because I discovered this when I went to my message center on Amazon Seller Central and saw this:
"We were not able to send a copy of this message to your email address because the email was bounced by your email service provider."
So, it appears that pretty much all business-related emails from Amazon have stopped. The email address is working at my end and Amazon has successfully sent me all manner of marketing emails this week (about audible, prime and sales), just not the useful emails to run my business.
I have confirmed I have not blocked Amazon as a sender in any way in both MS Outlook and my web mail interface. I use AT&T Currently which operates on a Yahoo mail platform.
I checked in “Account Management – Notification Preferences” in seller central that my account had not been hijacked in any way and I confirmed that the correct email address was still the one tied to my account.
However in the merchant default contact there is a red header that says the email is unverified. (I have used this email on Amazon for over 10 years). There is also an opportunity to verify right next to that so I clicked on verify. It stated that the verification email was sent but I did not receive it. I did of course receive an email from Amazon Prime while I was waiting for my verification email. I tried verifying more times and again received nothing.
On 6/26/25 I reached out to AT&T. I spent over an hour on the phone with them as we went though all the possible causes for the email being blocked. They confirmed that there were no issues with my email at AT&T.
AT&T escalated the issue to Yahoo. Yahoo completed an email restore and resent every single email they had on their mail servers that had been received in the last 7 days.
I did not receive any of the emails that Amazon should have sent.
After speaking with AT&T and before Yahoo completed the email restore I reached out to Amazon seller support. Case number 17992970811
Seller support said that the emails had been bounced back to them and that from their perspective it looked like they were blocked by my ISP’s mail server.
I am still not receiving any emails related to my seller account, except that I did receive the post call summary from seller support that came from Amazon Seller Support seller.service05@amazon.com
Can anyone help?
Does anyone have suggestions?
0 replies
Indy_Amazon
Hi @dellyatt,
Indy from Amazon jumping in here. I can't say this an issue I see very frequently on the forums, but I'd like to help if possible. If the issue is related to your ISPs mail server, you may need to reach out to them to verify that Amazon's IP is not blacklisted or blocked. Am I right in assuming you've already gone through your spam, junk, and blocked senders folders?
Please let me know. I would also recommend you reply to seller support to reopen the case and let them know you'd like to escalate the ISP issue.
Best,
Indy
Seller_NPMyGhvAmioBX
The same thing happened to me just over two weeks ago to the email address I have been using for years. I went through the same steps you did with no luck (either from Amazon support [Case ID:17909789521] or Yahoo). I added another Yahoo email address and am receiving Amazon sales notices, added inventory notices, and buyer inquiry messages with no problem on that email. So there is definitely something wrong (either on Amazon's end or Yahoo's). On one of my buyer messages, this was a note at the bottom (when viewed on Amazon) "We were not able to send a copy of this message to your email address because the email was bounced by your email service provider."
