Brand Approval - Submitted many times
Hello,
I have submitted approval to sell an electronics brand with invoices and an authorization letter several times and have been denied. I never received specific feedback on why. I have now resubmitted with an invoice showing the purchase of 10 units, thinking that multiple invoices may have been the problem. But I am not getting blocked completely.
I received this email:
"We closed this case because you have submitted applications multiple times without providing new, updated, or required information. To appeal this decision, reply to this message and provide new documents for us to review. Do not submit a new application."
I replied to the message, per the instructions, and received this email:
We're sorry. You've written to an address that cannot accept incoming e-mails. This automated response will direct you to the right place for an answer to your question or help you contact us if you need further assistance. You will find the answers to common questions in Seller Central Help: https://sellercentral.amazon.com/gp/help/ If you still need to get in touch with us, please do so using the customized case-related URL in the most recent e-mail we sent, or visit: http://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html
There was not a "customized case-related URL" in the first email.
Please help! I am completely at a loss for what to do!!
Janet
Brand Approval - Submitted many times
Hello,
I have submitted approval to sell an electronics brand with invoices and an authorization letter several times and have been denied. I never received specific feedback on why. I have now resubmitted with an invoice showing the purchase of 10 units, thinking that multiple invoices may have been the problem. But I am not getting blocked completely.
I received this email:
"We closed this case because you have submitted applications multiple times without providing new, updated, or required information. To appeal this decision, reply to this message and provide new documents for us to review. Do not submit a new application."
I replied to the message, per the instructions, and received this email:
We're sorry. You've written to an address that cannot accept incoming e-mails. This automated response will direct you to the right place for an answer to your question or help you contact us if you need further assistance. You will find the answers to common questions in Seller Central Help: https://sellercentral.amazon.com/gp/help/ If you still need to get in touch with us, please do so using the customized case-related URL in the most recent e-mail we sent, or visit: http://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html
There was not a "customized case-related URL" in the first email.
Please help! I am completely at a loss for what to do!!
Janet
0 replies
Seller_kIukTwdhvntAp
You state that you have an 'authorization letter'. Is it from the BRAND or from your wholesaler? The wholesaler can NOT authorize anything -- they only SELL.
Does the letter SPECIFICALLY allow Amazon sales?
Is it POSSIBLE that the brand has sent Amazon a "whitelist" of approved sellers and did not have you on it?
More and more brands are providing such a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
I had one of my brands stop me because they CHANGED the company they hired to screen sellers. The NEW screener did not recognize my Amazon store name because I do all my purchases under a different LLC. It took a couple weeks to get straightened out and no problems since then.
Danny_Amazon
Hi @Seller_OrXQGDHOJhDLa- thanks much for sharing this issue to forums. Danny from Amazon here and I'd like to assist if possible. I se the other seller in the thread shared some very pertinent questions. I'll also link some help page content on Letters of Authorization as well as the FAQ for enrollment in Brand Registry in case either prove useful.
If you'd like to share a Case ID you've been working with our support teams on, I'd be happy to review from my end to see we can best assist at this juncture.
Thanks very much!
Danny
