USPS TRACKING FAILURE! Please help
I got almost 10 customers messaged us saying that tracking shows delivered but they never got the package. When we check the tracking it shows that it was delivered to different city/state. We used Amazon buy shipping and customer address and the address on the shipping labels are matched however in USPS website tracking info shows different delivery address. Im afraid to receive more complaints about this issue.
USPS TRACKING FAILURE! Please help
I got almost 10 customers messaged us saying that tracking shows delivered but they never got the package. When we check the tracking it shows that it was delivered to different city/state. We used Amazon buy shipping and customer address and the address on the shipping labels are matched however in USPS website tracking info shows different delivery address. Im afraid to receive more complaints about this issue.
0 replies
KJ_Amazon
Hello @Seller_YbgAggpCz0czb Thanks for checking in about USPS tracking issues.
Please review the below News Announcement post to check if this is the issue being raised by buyers, and follow it for information and updates on this issue.
Seller_39lQa9R3oY0QM
same problem here, so many customers asking refund, we have bought labels from buy shipping services and Veeqo, USPS tracking shows different shipping address delivered, not the Customers address, that is crazy!! and we got hit by 4 a to z claims, Amazon did nothing to help us until now, they simply did customer refund and did count against our ODR metric
Seller_SF55N2jD10m4P
Did you check to see the dates of delivery? If it's old, they're reusing tracking numbers.
We noticed same thing from some March 13 orders. No idea why USPS can't simply code their software to show the new information for a reissued tracking code.
