Easy ship fee reimbursement for curtomer reject & undeliverable orders
Why doesnt Amazon reimburse easy ship fee for curtomer reject & undeliverable orders as per policy? Why is there no transaction details regarding easy ship fee reimbursement available in payments overview section?
Easy ship fee reimbursement for curtomer reject & undeliverable orders
Why doesnt Amazon reimburse easy ship fee for curtomer reject & undeliverable orders as per policy? Why is there no transaction details regarding easy ship fee reimbursement available in payments overview section?
0 replies
Seller_EkJfRFTImyZny
Hi, we understood your concern regarding , Amazon reimburse easy ship fee for customer reject & undelivered orders, i would like to inform you that all the easy ship order have customer rejected or undelivered, amazon reimburse after the 45 days from the particular month order effected you can find the details under payment dashboard, just follow the instruction just click on payments and then go in transaction view and here select, all account type in Account Type, then select other in transaction type, and also the date range and then search here you will find the details and you can match the amount you paid receive for particular months
Seller_PsyfTLHnht4kD
Yes, I could understand your concern, I am facing the same. But, their is no such solution because, amazon has its own policies in favour of buyer’s. Seller even can’t control their own account with their own acceptances. Sellers can not do anything regarding fake orders or reimbursement.
Seller_WRXehxonuuO7Q
As per seller support, there was a threshold of 8 percent until November 8th 2022 (no communication provided) and only orders above the threshold gets reimbursed! So Amazon purposely creates so called fake test orders to verify the weight & dimensions, ship the order to fake addresses and make it look like customer reject & undeliverable! And seller doesnt gets reimbursement for all orders! So technically orders below 8 percent is a charity or scam?
Seller_adHJt2yRJxm3G
You are so right. Amazon is quick at deducting money but when it comes to reimbursements, we need to keep tracking it and following up with seller support. Even after follow-ups when they provide the details, theres no bifurcation of the amount. It just says “Others” as if it’s a pocket money being given to us. Its a shame how such a big entity is working in a unprofessional manner.
