Account verification...
The account info and identity information have been waiting for verification for 34 days now (Starting from December waiting for verification). The performance notice has not yet requested additional document information.
Does anyone know how soon the verification will be completed?
Can someone help expedite the verification process? Serious impact on store sales..
Thanks
Account verification...
The account info and identity information have been waiting for verification for 34 days now (Starting from December waiting for verification). The performance notice has not yet requested additional document information.
Does anyone know how soon the verification will be completed?
Can someone help expedite the verification process? Serious impact on store sales..
Thanks
0 replies
Julia_Amzn
Hello @Seller_N4pwGxnZeXzaU,
Thank you for reaching out!
I will review your case and come back with more details.
Cheers,
Julia.
Seller_oAuqpNd5IsLFf
I am in the same boat but not quite as long. I submitted everything on the 2nd January. It stated it can take up to 10 working days. I have nearly 2k unavailable to me and unable to send FBA stock in. Very, very frustating. Let me know how you get on.
Good luck
Seller_Onz4cscV9JWjc
I am in the same position as you. Even the "specialist" team reviewing my information haven't come back to me. My account has been suspended since December 23rd. I sent over all of the needed verification documents but still nothing.
Julia_Amzn
Hi @Seller_N4pwGxnZeXzaU,
You will hear from our team soon. I am not able to give you the exact date unfortunately.
Please keep me in the loop.
Best,
Julia.
Julia_Amzn
@Seller_oAuqpNd5IsLFfand @Seller_Onz4cscV9JWjc, thank you for your call outs. I´m collecting information about your cases as well.
Cheers,
Julia.
Seller_EMOzZdq7XTHzD
I have sent my proof many times but still I get the message back saying one or more documents are required but they do not state what is required
Seller_98AqfnQVnWQe5
I really want to know whether the information submitted will continue to be verified when the account is deactivated.
Second, your account has been restricted. How can you submit information for verification?
I hope Amazon can help me solve the problem
Seller_gug5PaDvLqF3Y
Hi @Julia_Amzn - you seem to be popular on this post!
We're in a similar position with facing lengthy delays on our verification process despite having provided everything that has been asked for. Any attempt for an update from seller support just gets answered with being told to wait longer. The last progress was 30th Jan, when we uploaded documents, but no progress since then. It seems to me like such a straight forward process to check the information we've provided against that which is visible on Companies House, I can't understand why it's taking 6+ weeks to move forward. Are you able to help?
Seller_oPErz8vPHsvN0
Dealing with account verification departments, reminds me of all the things that i had heard from a communist countries.
